Windows ServerIISASP.NETPowerShellSQLSLAProduction SupportMonitoringIncident ManagementAutomationNetworkingSecurityDebuggingAgileFinancial Services
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Bengaluru, India
Full job description
The Loyalty Client Support Engineer will manage and support technical solutions for a large financial services client, focusing on daily production processes, SLA adherence, and operational monitoring. Responsibilities include batch file processing, API monitoring, report distribution, SLA reporting, monitoring tool optimization, patching schedules, change management, vulnerability remediation, documentation, automation, and collaboration with infrastructure teams. Requires 5+ years production support experience in SLA environments, strong troubleshooting skills with Windows Server (2016-2022), IIS, ASP.NET, PowerShell, SQL, and monitoring tools. Must be comfortable with incident management, on-call rotations, and have strong communication skills. Preferred experience includes debugging tools, ITIL practices, centralized logging platforms, and Agile methodologies.
What you'll do
Ensure batch files are processed according to schedule and escalate errors
Monitor API processing and initiate reprocessing with approvals
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Optimize monitoring tools and alerting for faster issue resolution
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Lead Change Approval Board meetings for production readiness
Review vulnerabilities and coordinate remediation activities
Manage documentation and certificate requests for access security
Schedule changes and submit data for change approval
Create and maintain training materials, SOPs, and system documentation
Configure and implement automation for tasks and processes
Maintain and improve production monitoring, dashboards, and KPI reporting
Collaborate with STS, Infrastructure, Windows, and Network teams to improve reliability and SLA adherence
Requirements
Minimum of 5 years of production support experience in SLA-driven environments
Ability to own incidents from triage through communication, escalation, root cause analysis, and runbook or knowledge base updates
Comfortable participating in on-call rotations and providing after-hours production support
Bachelor’s degree in Computer Science, Management of Information Systems, Engineering, or related field, or equivalent practical experience
Strong technical, analytical, and troubleshooting skills for Windows server environments and related infrastructure
Strong SQL-based troubleshooting skills
Strong written and verbal communication skills
Experience supporting Windows Server 2016-2022, preferably Windows Server 2022
3+ years troubleshooting IIS-hosted applications in live production
Hands-on IIS administration and troubleshooting HTTP errors
Experience with Failed Request Tracing, IIS/W3C logs, Windows Event Logs, PerfMon
Experience managing Windows Server vulnerabilities and patching
Experience supporting ASP.NET Framework/Core on IIS
PowerShell scripting for automation and diagnostics
Active Directory fundamentals related to applications
Networking fundamentals including DNS, firewalls, load balancers, proxies
Proficiency with SQL and Business Intelligence tools like Cognos
Experience with enterprise production monitoring, KPI development, SLA measurement
Collaboration with infrastructure and security teams
Experience creating operational dashboards and KPI reporting
Agile/Scrum experience is a plus
Understanding of consumer financial regulations preferred
Tech stack
Windows Server 2016-2022IISASP.NET FrameworkASP.NET CorePowerShellSQLCognosTLS/HTTPSActive DirectoryDNSFirewallsLoad BalancersProxiesDebugDiagProcDumpWinDbgSOSARRURL RewriteReverse ProxySplunkELKSCOMAzure MonitorOpsRampThousandEyesSumologicKibana
Benefits
Opportunities for growth through learning, development, and career advancementFocus on employee well-beingCollaborative work environmentFlexibility to balance work and personal lifeInclusive and diverse workplace
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