Client Support Engineer

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Full job description

The Client Support Engineer is responsible for delivering and monitoring production processes and managing production incidents including troubleshooting and escalation. The role requires clear communication of technical issues, reading technical specifications, validating data extracts and reporting, and assisting in troubleshooting across multiple environments. Responsibilities include monitoring program execution, managing production alerts, creating incident tickets, maintaining production schedules, stopping/starting system processes, troubleshooting failures, internal communications, documenting operational activities, SLA alignment, shift work across APAC, EMEA, NA, assisting with restores/backups, production trend and root cause analysis, and handling operational activities across accounts and domains. Requirements include a Bachelor’s degree in science or engineering, 2-5 years production support experience, good communication and analytical skills, proficiency in SQL, UNIX/Linux/Windows environments, PERL scripting, scheduling and job monitoring tools, and professional English. Desirable skills include ITIL knowledge, time management, MS Office, eagerness to learn, detail orientation, teamwork, and familiarity with hosting technologies (IIS, Apache, Tomcat).