Client Success Manager role in Milan covering maternity leave. Responsibilities include designing client campaign strategies, executing campaigns with Ad Operations, responding to client inquiries, tracking campaign metrics, achieving revenue goals, reporting performance, monitoring and adjusting campaigns, conducting post-campaign analysis, escalating issues, holding team meetings, and maintaining customer satisfaction. Requires 2-3+ years experience in media, advertising or technology in sales, marketing or support roles. Knowledge of digital advertising, privacy, programmatic, DSP and SSP platforms (DV360, The Trade Desk, LiveRamp). Proficient in Excel and strong client relationship and communication skills. Benefits include flexible hybrid work model, professional development, well-being initiatives, global events, Gympass, and ticket restaurants.
What you'll do
Design strategies to provide 'Next Best Action' for clients leveraging upselling strategies to improve campaign performance
Initiate and execute client campaigns by agreed timelines and budgets in partnership with Ad Operations
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Accelerated, hands-on development with real ownership, global projects, and internal mobilityFlexible schedules and hybrid work model (work from home, office, or preferred location)Access to online learning, continuous training, and optional English or Spanish group classesWell-being initiatives such as SeedDay, Digital Disconnection, and team-building momentsGlobal events, offsites, celebrations, and strong sense of belongingGympass access to wellness programs and fitness classesAccess to ticket restaurants
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