The Client Success Manager at Nexxen manages managed service campaign management and programmatic PMP deal execution. Acts as primary contact for advertiser accounts to drive satisfaction, retention, and growth through campaign management, consulting, and technical fluency across Nexxen's SSP, DMP, and deal infrastructure. Responsibilities include client relationship management, campaign and deal management, and strategic consulting. Requires 2+ years in client-facing roles within DSP, SSP, media agency, or publisher, experience managing programmatic campaigns (CTV, online video, display), PMP deal management, strong analytical and communication skills, proficiency in Excel and PowerPoint, and familiarity with Salesforce and ad tech platforms. Salary range $75,000 - $95,000. Benefits include medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. Role is full-time, hybrid, based in Chicago, Illinois.
What you'll do
Serve as the primary post-sale contact for a portfolio of managed service and programmatic advertiser accounts, building deep, trust-based relationships that drive retention and growth
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Diagnose client needs and develop tailored strategies that generate measurable results and incremental revenue for Nexxen
Onboard new clients through platform demos, training sessions, and ongoing education on Nexxen's offerings and deal capabilities
Support quarterly regional growth goals through proactive upsell and cross-sell activity grounded in data and performance insights
Own end-to-end campaign delivery across managed service and PMP channels; including setup, launch, pacing, optimization, and performance reporting against KPIs
Manage the full PMP deal lifecycle: deal setup, targeting configuration, implementation best practices, QA, and ongoing troubleshooting
Execute multi-channel programmatic campaigns across CTV, online video, and display with a focus on precision and performance
Support audience activation and targeting strategies through Nexxen's Data Management Platform (DMP)
Maintain accurate campaign records and account documentation in Salesforce and internal systems
Act as a trusted advisor on Nexxen's DSP/SSP offerings — translating complexity into clear, actionable guidance for clients
Leverage performance data, market trends, and Nexxen's full product suite to develop proactive campaign recommendations and identify upsell opportunities
Collaborate cross-functionally to troubleshoot campaign and deal performance, surfacing creative solutions that meet evolving client needs
Requirements
2+ years in a client-facing account management or operations role within a DSP, SSP, media agency, or publisher
Proven track record managing programmatic campaigns across CTV, online video, and/or display
Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting
Strong analytical mindset with the ability to translate data into actionable narratives
Excellent communication skills, able to explain technical concepts clearly to both clients and internal teams
Highly organized with proven ability to manage competing priorities in a fast-paced environment
Proficiency in Excel (pivot tables, large datasets) and PowerPoint
Familiarity with Salesforce, ad servers, brand safety, and verification platforms
