AdTechTalent
Ad Ops14 days agoHybrid

Seedtag

Client Success Manager

client successprogrammaticdigital advertisingad operationscampaign managementDSPSSPDV360The Trade DeskLiveRampExcelsalesforceslackjiramediaadvertisingprivacy

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Toronto, Canada

Full job description

Client Success Manager role based in Toronto. Responsibilities include designing campaign strategies to improve performance and upselling, executing client campaigns with Ad Operations, responding to client inquiries, tracking retention and success metrics, achieving revenue goals, providing regular performance reports, monitoring and adjusting campaigns, conducting post-campaign analysis, escalating issues, holding team meetings, and using tools like Salesforce, Slack, and Jira. Requires 2-3+ years experience in media, advertising or technology in sales, marketing or support roles, knowledge of digital advertising trends, programmatic campaigns, DSP and SSP platforms (DV360, The Trade Desk, LiveRamp), proficiency in Excel, strong client relationship and communication skills, proven client retention and growth, and adaptability. Benefits include flexible hybrid work model, learning and development opportunities, well-being initiatives, and global events.

What you'll do

  • Design strategies during campaigns to provide 'Next Best Action' for clients leveraging upselling strategies
  • Initiate and execute client campaigns by agreed timelines and budgets with Ad Operations team
  • Respond to client inquiries and coordinate internal responses promptly
  • Track pod retention rate and campaign success metrics aiming for >90% KPI attainment
  • Achieve quarterly incremental revenue goals for key accounts
  • Provide clients with regular campaign performance reports with detailed metrics and insights
  • Monitor campaign performance regularly and adjust in partnership with Ad Operations
  • Keep clients informed of changes or issues affecting campaigns promptly and professionally
  • Conduct post-campaign analysis within one week to identify areas for improvement
  • Escalate unresolved issues to senior management or Adops with summaries of problems and solutions
  • Hold regular team meetings with stakeholders to discuss client accounts and collaborate on strategies
  • Leverage internal tools such as Salesforce, Slack, Jira for communication and task management
  • Maintain a high customer satisfaction score

Requirements

  • 2-3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships
  • Understanding of key consumer trends with a focus on digital advertising, privacy and programmatic
  • Assisted in executing either direct-sold or programmatic advertising campaigns
  • Basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp
  • Proficient in Excel and regularly analyze data to generate insights and applicable learnings
  • Excellent communication skills and ability to build strong client relationships
  • Proven track record of client retention and growth
  • Strong relationships with key agencies and clients
  • Adaptive, organised, and analytical with resourcefulness to solve problems

Tech stack

SalesforceSlackJiraExcelDV360The Trade DeskLiveRamp

Benefits

Accelerated, hands-on development with real ownership, global projects, and internal mobilityFlexible schedules and hybrid work model (work from home, office, or preferred location)Access to ODILO online learning, continuous training, and optional English or Spanish group classesWell-being initiatives such as SeedDay, Digital Disconnection, and team-building momentsGlobal events, offsites, celebrations, and a strong sense of belonging

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