Client Success Manager role based in Toronto. Responsibilities include designing campaign strategies to improve performance and upselling, executing client campaigns with Ad Operations, responding to client inquiries, tracking retention and success metrics, achieving revenue goals, providing regular performance reports, monitoring and adjusting campaigns, conducting post-campaign analysis, escalating issues, holding team meetings, and using tools like Salesforce, Slack, and Jira. Requires 2-3+ years experience in media, advertising or technology in sales, marketing or support roles, knowledge of digital advertising trends, programmatic campaigns, DSP and SSP platforms (DV360, The Trade Desk, LiveRamp), proficiency in Excel, strong client relationship and communication skills, proven client retention and growth, and adaptability. Benefits include flexible hybrid work model, learning and development opportunities, well-being initiatives, and global events.
What you'll do
Design strategies during campaigns to provide 'Next Best Action' for clients leveraging upselling strategies
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Accelerated, hands-on development with real ownership, global projects, and internal mobilityFlexible schedules and hybrid work model (work from home, office, or preferred location)Access to ODILO online learning, continuous training, and optional English or Spanish group classesWell-being initiatives such as SeedDay, Digital Disconnection, and team-building momentsGlobal events, offsites, celebrations, and a strong sense of belonging
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