AdTechTalent
Ad Ops16 days agoHybrid

Seedtag

Client Success Manager

client successprogrammaticdigital advertisingad operationscampaign managementDSPSSPDV360The Trade DeskLiveRampExcelSalesforceSlackJirahybridmediaadvertisingclient retention

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Hamburg, Germany

Full job description

Client Success Manager role at Seedtag focused on managing and optimizing neuro-contextual advertising campaigns. Responsibilities include designing upselling strategies, executing campaigns with Ad Operations, responding to client inquiries, tracking campaign KPIs, achieving revenue goals, reporting performance, monitoring and adjusting campaigns, conducting post-campaign analysis, escalating issues, and maintaining high customer satisfaction. Requires 2-3+ years experience in media, advertising or technology sales, marketing or support roles, knowledge of digital advertising trends, programmatic campaigns, DSP and SSP platforms (DV360, The Trade Desk, LiveRamp), proficiency in Excel, strong client relationship and communication skills, and proven client retention and growth. Benefits include flexible hybrid work model, professional development, well-being initiatives, and global company culture. Location: Hamburg, Germany.

What you'll do

  • Design strategies during campaigns to provide 'Next Best Action' for clients leveraging upselling strategies
  • Initiate and execute client campaigns by agreed timelines and budgets in partnership with Ad Operations
  • Respond to client inquiries and coordinate internal responses on time
  • Track pod retention rate and campaign success metrics aiming for >90% KPI attainment
  • Achieve quarterly incremental revenue goals for key accounts
  • Ensure clients receive regular campaign performance reports with detailed metrics and insights
  • Monitor campaign performance regularly and adjust in partnership with Ad Operations
  • Keep clients informed promptly and professionally of any changes or issues
  • Conduct post-campaign analysis within one week to identify areas for improvement
  • Escalate unresolved issues to senior management or Adops with summaries
  • Hold regular team meetings with stakeholders to discuss client accounts and collaborate on strategies
  • Leverage internal tools like Salesforce, Slack, Jira for communication and task management
  • Maintain a high customer satisfaction score

Requirements

  • 2-3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships
  • Understanding of key consumer trends with a focus on digital advertising, privacy and programmatic
  • Experience assisting in executing either direct-sold or programmatic advertising campaigns
  • Basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp
  • Proficiency in Excel and regular data analysis to generate insights
  • Strong client relationship building and communication skills
  • Proven track record of client retention and growth
  • Strong relationships with key agencies and clients
  • Adaptive, organised, and analytical with resourcefulness in problem solving

Tech stack

DSPSSPDV360The Trade DeskLiveRampExcelSalesforceSlackJira

Benefits

Accelerated, hands-on development with real ownership, global projects, and internal mobilityFlexible schedules and a hybrid work model (work from home, office, or preferred location)Access to online learning, continuous training, and optional English or Spanish group classesWell-being initiatives including SeedDay, Digital Disconnection, and team-building momentsGlobal events, offsites, celebrations, and a strong sense of belonging

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