Zeta Global seeks a mid-level Client Success Manager for a full-time hybrid role based in New York City. The role involves managing client portfolios, driving revenue growth through upsells and renewals, collaborating cross-functionally with Sales, Operations, Analytics, and Product teams, and overseeing campaign execution and optimization. Candidates should have 2-3 years of experience in digital advertising or related fields, strong client management and communication skills, analytical ability with Excel, and familiarity with campaign management tools and ad platforms (DSP/SSP). Benefits include unlimited PTO, medical/dental/vision coverage, equity plans, and wellness perks. Salary range is $75,000 to $85,000 depending on experience.
What you'll do
Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization
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Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion
Understand clients reporting and Attribution methods
Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation
Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed
Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs
Maintain clear documentation of processes, timelines, and deliverables across your accounts
Requirements
2-3 years of experience in digital advertising, media, marketing, or client services, ideally within an ad tech, agency, or publisher environment
Strong client management and communication skills, with confidence leading data driven conversations
Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting
Comfortable working cross-functionally with technical and non-technical teams
Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data
Experience with campaign management tools, ad platforms (DSP/SSP), or reporting systems a plus
Self-starter with a collaborative attitude, eager to learn and contribute
Willingness to travel as needed
Tech stack
ExcelDSPSSPcampaign management toolsreporting systems
Benefits
Unlimited PTOExcellent medical, dental, and vision coverageEmployee Equity and Stock Purchase PlanEmployee DiscountsVirtual Wellness ClassesPet Insurance
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