TripleLift
Senior/Principal Software Engineer
New York, US•4 months ago
$170K – $200K
senior software engineerJavaPython
MarketingYesterdayRemote
Skai
Client Success Manager
client successpaid searchgoogle adsmicrosoft advertisingretail mediaamazon adswalmart connecttarget roundelmetaopenaichatgptai toolsproject managementcampaign managementtechnical supporttrainingclient retentioncommunicationjavascripthtmlmicrosoft excel
Key details
Salary
$85K – $100K
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
San Francisco, United States
Full job description
The Client Success Manager (CSM) manages client utilization of the Skai platform, focusing on Paid Search. Responsibilities include driving client retention, providing training and technical support for Google Ads and Microsoft Advertising, understanding client goals, running structured communications, partnering with internal teams, using AI tools for client interactions, and ensuring client satisfaction. Requirements include a B.A. or B.S., 2+ years in client services or technical project management, hands-on paid search campaign experience, knowledge of Retail Media Networks, strong organizational and communication skills, and basic technical skills in JavaScript, HTML, and Microsoft Excel. The role is hybrid with three days in office per week in San Francisco. Salary range is $85,000-100,000 plus bonus eligibility.
What you'll do
- Drive client retention and identify growth opportunities within accounts
- Provide initial and ongoing training for effective use of the Skai platform
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