Seedtag is hiring a Senior Client Success Manager in New York to manage and grow strategic accounts in neuro-contextual advertising. Responsibilities include leading account growth, campaign execution, client reporting, and mentoring junior managers. Requires 4-6+ years in customer success or digital advertising, strong programmatic knowledge, experience with DSPs/SSPs (DV360, The Trade Desk, LiveRamp), and proficiency in Excel, Google Sheets, and Salesforce. Benefits include flexible work schedules with hybrid model, health insurance, Gympass, unlimited PTO, 401K matching, and professional development opportunities. Salary range: $90,000-$105,000 base plus bonus.
What you'll do
Own and grow a portfolio of Seedtag's most strategic accounts, acting as the senior trusted advisor and lead point of contact for key clients and agency partners across the East Coast business
Design and lead “Next Best Action” strategies during campaigns that leverage upselling opportunities to improve performance — new products, channels, audience targeting, and beyond
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Drive account growth and retention, consistently achieving and exceeding quarterly incremental revenue goals for key accounts, with campaigns tracking to >90% KPI attainment across your book of business
Initiate and oversee end-to-end execution of client campaigns in partnership with the Ad Operations team, ensuring delivery against agreed timelines, budgets, and client objectives
Ensure clients receive regular, detailed campaign performance reports as per their preferences (e.g., weekly, monthly), translating data into actionable insights, strategic recommendations, and opportunities for future investment
Lead regular client performance reviews and strategic conversations, providing clear reporting, insights, and recommendations tailored to each client's business objectives, and mentor junior Client Success Managers on account strategy and client management best practices
Conduct post-campaign analysis within one week of campaign completion to identify learnings, optimization opportunities, and strategies to strengthen future campaigns
Anticipate risks and take ownership of resolving complex client or campaign challenges, coordinating with internal teams and escalating to senior management or Ad Operations only when necessary, with a clear summary of the problem and solutions attempted
Chair regular meetings with Sales, Ad Operations, Insights, and other cross-functional stakeholders to align on account strategies and maximize the potential of key clients
Maintain accurate account information, opportunities, and client activity across Salesforce and other internal tools (e.g., Slack, Jira), and uphold a consistently high customer satisfaction score across your portfolio
Requirements
4-6+ years of experience in Customer Success, Account Management, digital advertising, AdTech, media, or a similar client-facing role
Proven track record of managing and growing strategic accounts, driving client retention, upselling, and incremental revenue
Strong relationships with agencies and advertisers, ideally within the New York digital advertising ecosystem
Strong understanding of digital advertising and programmatic, including campaign strategy, measurement, privacy, and the broader AdTech ecosystem
Hands-on experience supporting or managing direct-sold and/or programmatic advertising campaigns
Good knowledge of DSPs, SSPs, and industry platforms such as DV360, The Trade Desk, LiveRamp, or similar technologies
Strong analytical skills, with experience using campaign data to identify insights, optimization opportunities, and strategic recommendations
Excellent client-facing communication, presentation, and relationship-building skills, with the ability to influence senior stakeholders
Strong commercial mindset and the ability to identify growth opportunities while balancing client objectives and campaign performance
Highly organized, proactive, and solution-oriented, with the ability to manage multiple strategic accounts and priorities in a fast-paced environment
Proficiency in Excel or Google Sheets and experience working with Salesforce or similar CRM platforms
Flexible remuneration planProgram for transit and parkingComprehensive health insurance coverageGympass access to wellness programs and fitness classesUnlimited Paid Time Off401K matching contribution of the first 6% of pay, up to $4,000 per yearFlexible schedules and hybrid work modelAccess to online learning, continuous training, and optional English or Spanish group classesWell-being initiatives like SeedDay, Digital Disconnection, and team-building momentsGlobal events, offsites, celebrations, and a strong sense of belonging
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