AdTechTalent
Marketing22 days agoHybrid

Epsilon

Client Success Lead

client successdigital marketingmediadata-drivenperformance dataclient servicemedia campaignsanalyticsplatform-based execution

Key details

Salary

$80K – $120K

Employment type

Full-time

Seniority

Lead

Years experience

5-10

Location

Chicago, United States; New York, US

Full job description

Lead, Client Success role responsible for driving strategic adoption and activation of Epsilon’s media solutions for key clients. Collaborate with Sales, agency partners, and internal teams to deliver data-driven media campaigns using Epsilon’s identity platform. Manage delivery excellence and operational health for major retail accounts. Provide reporting and insights to build client trust. Monitor campaign performance data, identify issues early, escalate as needed, and partner across teams to support client outcomes. Requires Bachelor’s degree and 5+ years experience in digital marketing, media, analytics, or client success. Strong client service, organizational skills, and comfort with performance data required. Salary range $80,000 to $120,000 annually. Locations: Chicago, Illinois and New York, New York.

What you'll do

  • Drive strategic adoption and successful activation of Epsilon’s media solutions for key clients
  • Collaborate with Sales, agency partners, and internal teams to transform client objectives into media campaigns
  • Work on data-driven media campaigns leveraging Epsilon’s identity platform
  • Ensure delivery excellence and operational health for significant retail accounts
  • Provide reliable reporting and practical insights to build long-term client trust
  • Monitor performance data and communicate insights
  • Identify issues early and escalate appropriately
  • Partner across teams to support client outcomes and continuous improvement

Requirements

  • Bachelor’s Degree from a four-year college or university
  • 5+ years of experience in digital marketing, media, analytics, or client success
  • Strong client service approach with ability to manage collaborators and deliver presentations
  • Exceptional organizational skills with ability to prioritize multiple tasks and meet deadlines
  • Comfort working with performance data to monitor campaign health and identify trends
  • Direct experience within the digital media landscape, specifically with platform-based execution
  • Proactive problem identification and resolution
  • Ability to build strong internal partnerships

Tech stack

digital marketingmediaanalyticsperformance data

Benefits

Flexible time off (FTO)15 paid holidaysPaid sick timeParental/new child leaveChildcare & elder care assistanceAdoption assistanceComprehensive health coverage401(k)Tuition assistanceCommuter benefitsProfessional developmentEmployee recognitionCharitable donation matchingHealth coaching and counseling

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