Client Success Lead

What you'll do

• Act as a trusted advisor to top agency clients, developing and executing tailored strategies to drive growth and scale campaigns
• Build strong client relationships and uncover new business possibilities within existing book of business
• Analyze campaign data to uncover actionable insights and create reports demonstrating platform value
• Educate clients on best practices, new product features, and optimization strategies
• Provide first-level technical support and collaborate with Ad Ops team to resolve complex issues
• Identify and capitalize on upsell and cross-sell opportunities, driving revenue growth
• Conduct regular client meetings, QBRs, and agency roadshows with stakeholders including C-level executives
• Spend dedicated time working from client offices and attend industry events to foster relationships
• Advocate for agency partners within the organization to ensure their needs are met

Requirements

• 10+ years of experience in a results-driven, client-facing role within digital marketing, with a portfolio of successful brand case studies
• Strong understanding of KPI-based campaign management and optimization, with a track record of exceeding client goals
• Expertise in pipeline development and precise forecasting, driving predictable revenue growth
• In-depth knowledge of the Turkish digital ecosystem and media agency landscape
• Experience managing diverse agency portfolios, prioritizing clients based on potential and driving portfolio growth
• Ability to identify and articulate opportunities for clients to achieve significant scale
• Exceptional analytical skills, with ability to translate data into actionable insights and reports
• Outstanding relationship management and customer-facing skills
• Excellent technological skills or ability to quickly learn and master new technologies

Benefits