Skai is seeking a Client Success Director to own and grow relationships with large advertisers/agencies, focusing on Retail Media and supporting Paid Search and Paid Social. This full-time hybrid role requires 3 days in-office in New York City. Responsibilities include managing the customer journey end-to-end, driving business strategy, maintaining executive relationships, leading Quarterly Business Reviews, managing CRM and account health, coordinating cross-functional teams, and using AI tools to enhance workflow. Candidates must have 5+ years in enterprise client services or account management, strong performance marketing knowledge, excellent communication skills, and experience managing strategic accounts. MBA preferred. Willingness to travel up to 20%. Salary range $100,000 - $110,000 plus bonus eligibility.
What you'll do
Own the customer journey end-to-end for your book, including business strategy, executive relationships, and risk management
Maintain commercial understanding of every account to drive adoption, engagement, and growth opportunities
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Own the customer's value story from discovery through executive communication
Lead customer meetings with structure, executive presence, and follow-through
Own and maintain a living success plan with measurable milestones, owners, and timelines
Lead Quarterly Business Reviews quantifying impact in real numbers
Maintain a multi-threaded relationship map for every account with documented executive sponsors
Own CRM hygiene and account health accuracy, and manage save plans for at-risk accounts
Partner with Product, Sales, Onboarding, Technical Account Management, and Services teams to coordinate larger initiatives
Drive joint account planning with Growth Directors and introduce Growth into relationships
Advise on publisher and vertical best practices to maximize advertiser and agency results
Ensure in-person visits have clear purpose and documented outcomes
Act as escalation point for complex or cross-product issues
Adopt and lead agentic workflow fluency using AI to accelerate preparation, planning, and client-facing output
Requirements
B.A. or B.S.; MBA preferred
5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
Hybrid work model - 3 days per week required in office
Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership
Strong understanding of performance marketing across ecommerce, search, and social, with hands-on experience implementing and managing digital campaigns
Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills
Demonstrated success delivering client-focused, strategic solutions and leading business reviews that generate quantified outcomes and expansion conversations
Comfort using AI tools to accelerate research, prep, and documentation
Ability to manage multiple strategic accounts at once while maintaining strong attention to relationship and CRM detail
Experience with Skai or comparable performance marketing platforms preferred
Willingness to travel up to 20%
Amazon, Google, and/or Meta certifications a major plus
Tech stack
AI toolsSkai platformAmazon certificationsGoogle certificationsMeta certificationsperformance marketing platforms
Benefits
Hybrid work model with 3 days in office per weekAdditional bonus compensation (details provided during recruitment process)Vibrant company culturePassionate and diverse team members
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