AdTechTalent
Ad Ops9 days agoHybrid

PubMatic

Client Services Partner

account managementclient servicesadtechprogrammaticreportingoptimizationcustomer servicedata visualizationexcellookertableaupowerbipowerpointnegotiation

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

New York, US

Full job description

The Client Services Partner, Advertiser Solutions supports Agency/Advertiser relationships within the PubMatic platform by managing accounts, implementing and monitoring deals, reporting, and optimizing client performance. The role involves working with internal and external teams to meet business goals, providing strategic recommendations to drive revenue growth, and delivering excellent customer service. Candidates should have 3+ years in customer-facing roles in AdTech, familiarity with programmatic buying and selling, proficiency in Excel, and experience with data visualization tools like Looker, Tableau, or PowerBI. Strong presentation and negotiation skills are required. The position is full-time with a hybrid work schedule based in New York. Compensation ranges from $100,000 to $130,000 USD, plus bonus, restricted stock units, and benefits including healthcare, paid leave, commuter benefits, and wellness programs.

What you'll do

  • Support Agency/Advertiser relationships within the PubMatic platform
  • Work with internal and external teams to drive business goals and help clients exceed KPIs
  • Troubleshooting and reporting
  • Implement and monitor deals
  • Manage terms and expectations for new and existing clients
  • Provide optimization best practices
  • Proactively provide strategic recommendations to existing clients to help upsell and drive incremental revenue growth
  • Retain customers by providing world-class customer service
  • Demonstrate PubMatic value to clients using strong understanding of PubMatic’s tech and media solutions/products
  • Be a trusted point of contact for clients and internal teams ensuring timely responses

Requirements

  • Three plus years applicable customer facing experience in Account Management, Client Services, or Sales roles in the AdTech industry
  • Exposure to and familiarity with Programmatic eco-system and industry at large
  • Knowledge of programmatic buying and selling including pricing models, optimization tactics, audience trends and buying technologies
  • Proficiency in Excel with ability to convey data and analysis to drive business
  • Data Visualization experience with tools such as Looker, Tableau, PowerBI are a plus
  • Strong presentation and negotiation skills

Tech stack

ExcelLookerTableauPowerBIPowerPoint

Benefits

Paid leave programsPaid holidaysHealthcare insuranceDental insuranceVision insuranceDisability insuranceLife insuranceCommuter benefitsPhysical and financial wellness programsUnlimited discretionary time off (DTO) in the USReimbursement for mobileFully stocked pantriesIn-office catered lunches 4 days per week

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