AdTechTalent
Ad Ops22 days agoHybrid

Ogury

Client Services Manager (UK)

programmaticclient servicescampaign managementdigital advertisingad serversad verificationDSPSSPtag managementaccount managementclient successhybrid

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

0-2

Location

London, United Kingdom

Full job description

The Client Services Manager manages a portfolio of client accounts, focusing on client relationship management, campaign execution, and performance optimization. Responsibilities include client onboarding, campaign launches, account management, setting up and optimizing programmatic and managed campaigns, monitoring campaign performance, collaborating with internal teams, delivering client training and reporting, and identifying opportunities for optimization and growth. Requires 1-3 years experience in client-facing roles, understanding of digital advertising and programmatic media, familiarity with ad servers (DCM, Adform), ad verification tools (IAS, DV, MOAT), DSPs/SSPs (DV360, TTD, AdForm, Xandr), and tag management systems (GTM, Adobe). Strong analytical, communication, organizational, and collaboration skills are essential. The role is full-time, hybrid based in London, with benefits including competitive compensation, comprehensive coverage, pension, generous leave, health resources, and a flexible hybrid working model.

What you'll do

  • Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships
  • Lead client onboarding, campaign launches, and ongoing account management
  • Set up, manage, and optimize Programmatic & Managed campaigns to deliver against agreed KPIs
  • Monitor campaign performance, pacing, and account health, proactively addressing risks and issues
  • Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth
  • Deliver client training, insights, and clear performance reporting, including post-campaign analysis and presentations
  • Identify opportunities for optimization, upsell, and expansion based on performance and client needs

Requirements

  • 1-3 years experience managing client accounts in a client-facing, account management, or customer success role
  • Proven understanding of digital advertising, campaign management, or programmatic media (preferred)
  • Experience with 3rd party ad servers such as DCM, Adform
  • Experience with ad verification tools such as IAS, DV, MOAT
  • Experience with SSPs and DSPs such as DV360, TTD, AdForm, Xandr
  • Experience with tag management systems such as GTM, Adobe is a plus
  • Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment
  • Strong analytical and problem-solving skills with the ability to interpret campaign performance data
  • Excellent communication and relationship-building skills with both clients and internal stakeholders
  • High attention to detail and strong organizational skills
  • Ability to collaborate effectively across functions and coordinate with multiple teams

Tech stack

ProgrammaticDCMAdformIASDVMOATDV360TTDXandrGTMAdobe

Benefits

Competitive compensation packageComprehensive benefits coveragePension contributionsGenerous holiday and leave allowance in addition to national holidaysAccess to physical and mental health resourcesFlexible Working Model with hybrid approach: 2 core in-office collaboration days plus 1 additional office day of choice

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