Client Services Campaign Manager

What you'll do

• Manage end-to-end PMP deal setup, execution, monitoring, and optimization within the PubMatic platform
• Collaborate with global cross-functional teams including Sales, Marketing, Business Development, Product Management, Customer Success, Engineering, and Ad Solutions to execute deals within defined SLAs
• Generate, analyze, and interpret performance reports to derive competitive insights and actionable recommendations for clients
• Leverage PubMatic Analytics, AI-powered insights, and internal tools to proactively monitor deal health and troubleshoot underperforming campaigns
• Conduct deep-dive analyses to identify performance anomalies, perform root cause analysis, and recommend corrective actions
• Develop and maintain Standard Operating Procedures (SOPs), troubleshooting playbooks, and escalation frameworks to ensure operational excellence
• Maintain accurate updates across support and tracking systems such as Salesforce, JIRA, and internal workflow tools
• Utilize AI-driven automation tools and data visualization platforms to improve reporting efficiency, forecasting, and decision-making

Requirements

• 1 - 3 years of relevant Ad Operations experience in digital display advertising
• Hands-on experience managing PMP deals within SSPs or similar programmatic platforms
• Strong understanding of the ad serving ecosystem including campaign lifecycle management
• Experience working with complex datasets to track performance trends, detect anomalies, and identify root causes
• Exposure to global client interactions and managing remote stakeholder communications
• Familiarity with AI-powered analytics, automation tools, and data-driven optimization techniques in digital advertising
• Experience in publisher or agency-side campaign optimization and performance reporting
• Strong knowledge of DCM, GAM, DSPs, SSPs, Ad Exchanges, and programmatic workflows
• Good understanding of Private Marketplaces (PMP) and programmatic deal structures
• Proficiency in Microsoft Excel (including Macros); working knowledge of MS Access, MS Project, SQL, and database tools
• Analytical mindset with strong problem-solving and troubleshooting skills
• Ability to interpret large datasets and translate insights into actionable strategies
• Familiarity with AI tools for data analysis, reporting automation, and workflow optimization
• Excellent communication skills
• Detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment
• BCA/B.Tech/B.E./MCA graduation degree or equivalent

Tech stack

Benefits