Client Partner role focused on managing and growing a portfolio of clients at Integral Ad Science (IAS). Responsibilities include strategic account management, client retention and growth, upselling and cross-selling IAS products, conducting business reviews, risk management, client advocacy, new business development, agency partnership development, and industry engagement. Requires proven client-facing experience in Customer Success, Account Management, or Strategic Partnerships within ad tech, SaaS, or MarTech. Strong commercial mindset, analytical and organizational skills, ability to work independently and collaboratively in a fast-paced environment. Location: Hong Kong. Hybrid work model.
What you'll do
Own and manage relationships for a portfolio of IAS clients, acting as their primary point of contact and trusted advisor
Develop and execute account plans to ensure client retention, satisfaction, and growth
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Proactively identify and pursue opportunities for upselling and cross-selling the IAS product suite
Attain a thorough understanding of clients' goals and challenges to ensure they achieve their desired outcomes using IAS solutions
Prepare and lead regular business reviews (QBRs) with clients, presenting performance metrics, insights, and strategic recommendations
Proactively monitor client health, identify risks, and develop and implement mitigation plans to ensure long-term partnerships
Act as the champion for clients within IAS, facilitating feedback to the Product team to help shape the product roadmap
Identify and engage potential partners and brands to introduce and position IAS solutions, bringing new revenue into the business
Develop and strengthen relationships with key agency partners to drive engagement, foster collaboration, and unlock new partnership opportunities
Deliver training sessions, share industry trends, and provide thought leadership to agency partners and clients
Requirements
Proven experience in a client-facing role such as Customer Success, Account Management, or Strategic Partnerships within an agency, trading desk, or ad tech company
A service-oriented ethos with a strong commercial mindset and a keen understanding of AdTech, SaaS, or MarTech ecosystems
Demonstrated experience managing, consulting, and negotiating with clients and/or agency partners, with a strong track record of retaining and growing a portfolio
Strong analytical skills, with the ability to analyze data, identify business questions, and develop actionable recommendations
Exceptional organizational skills, with a proven ability to manage multiple projects, priorities, and stakeholders effectively
Comfortable working in a fast-paced, entrepreneurial, and rapid-growth environment, with a willingness to be hands-on with operational tasks
Ability to work independently and as part of a collaborative team
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