Merkle, a dentsu company, seeks a senior Client Partner to drive measurable and sustainable growth through trusted strategic client relationships. The role involves owning growth across a portfolio of strategic clients, identifying and shaping demand early, developing qualified pipelines, and mobilizing company resources to achieve client outcomes. Responsibilities include building senior client relationships, maintaining expert knowledge of client industries and market trends, developing and executing growth strategies, managing deal progression, identifying new opportunities, and leading a high-performing team. The candidate must have 12+ years of experience in client or relationship-led growth leadership within consulting, technology, digital transformation, CX, marketing technology, or agency environments, with proven success in account growth and revenue expansion. Strong commercial acumen, strategic thinking, relationship building, and leadership skills are required. This is a full-time permanent role based in London with hybrid working. Benefits include a competitive salary, flexible benefits package, private medical insurance, virtual GP access, employee assistance program, 25 days annual leave plus additional days, discounted gym memberships, retail perks, electric car leasing, travel insurance, and a supportive inclusive work environment.
What you'll do
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Build and maintain trusted relationships with senior client stakeholders
Understand client ambitions and pain points to become their go-to partner for innovation and value creation
Maintain expert knowledge of client industries, market trends and competitive landscapes to identify growth opportunities
Bring fresh thinking, innovation and relevant market perspectives to client conversations
Work with Chief Client Officer and SMEs to develop and execute growth strategies across portfolio
Build and manage qualified growth pipeline and take ownership of deal progression
Challenge assumptions and bring rigorous thinking to opportunity assessment
Identify whitespace opportunities and help shape demand
Think beyond immediate client requirements and anticipate emerging needs
Bring market, industry and customer experience insight into client conversations connecting emerging needs to company capabilities
Support development of compelling growth stories and business cases
Manage portfolio with clear accountability and judgement for revenue, growth outcomes and margin
Balance growth opportunity development with consistent delivery and client success
Collaborate with CCO, finance and operations on commercial planning and forecasting
Demonstrate strong ownership mindset treating client investment as own
Build, mentor and develop a high-performing team creating opportunities for emerging talent
Contribute to a collaborative growth culture
Bring together the right people to solve client challenges and leverage expertise from other areas
Operate with humility and lead confidently where adding value, support where others lead
Requirements
12+ years’ experience in client or relationship-led growth leadership within consulting, technology, digital transformation, CX, marketing technology or agency environments
Proven track record of building trusted, long-term client relationships resulting in substantial account growth and revenue expansion
Credibility with director, executive and VP-level stakeholders with judgement to navigate complex stakeholder environments
Strong understanding of technology-enabled business transformation and the modern marketing, data and customer experience landscape
Demonstrable commercial acumen, ownership and experience leading multi-disciplinary teams and solutions
Track record of bringing new solution approaches to market or innovating within major client relationships
Commercial acumen including understanding business models, profitability, value creation, forecasting and disciplined pipeline management
Relationship building skills to build rapport quickly, earn trust through insight and integrity
Strategic thinking to connect market trends, customer challenges and company capability to create compelling growth stories and business cases
Collaboration and self-awareness to lead where adding value, support where others lead, welcome feedback and bring people together
Resilience and accountability to operate proactively within strategic direction, take ownership of outcomes and adapt quickly to change
Naturally curious, opportunity-oriented and commercially sharp
Ability to thrive in ambiguity, create momentum, build trust, challenge constructively and bring others with them
Credible with senior stakeholders and resilient in the face of setbacks
Motivated by growth while maintaining relationships, empathy and team development
Tech stack
technology-enabled business transformationdigital transformationmarketing technologydatacustomer experienceCRMcommerceloyalty
Benefits
Permanent roleHybrid working basis from London officeCompetitive salaryFlexible benefits package tailored to individual needsCompany-funded private medical insuranceVirtual GP accessEmployee assistance programme25 days annual leave plus extra days for birthday, wellbeing and volunteeringDiscounted gym memberships and retail perksElectric car leasingTravel insuranceSupportive inclusion and diversity environmentFlexible working arrangementsReasonable adjustments for disabilities or medical conditions during recruitment
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