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Merkle

Client Partner

account leadershipclient successportfolio managementdigitaldataCRMCXfinancial servicescommercial growthstrategic planningteam leadershipclient healthcross-functional collaborationoperational excellencehybrid work

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

10+

Location

London, United Kingdom

Full job description

Lead strategic direction and planning for a portfolio of high-value accounts aligned with client business strategy and company growth goals. Act as senior strategic advisor to senior client stakeholders, influencing long-term plans and multi-solution opportunities across digital, data, CRM, and CX. Manage and develop Account Directors and Managers to ensure high performance and succession. Drive commercial growth including renewals, contract expansions, upsells, forecasting, and revenue planning. Monitor client health using data insights to mitigate risks and strengthen partnerships. Collaborate cross-functionally with Strategy, Growth, Delivery, Media, CX, and Data teams for integrated delivery. Manage escalations promptly and transparently. Promote client excellence and operational standards with continuous improvement in engagement, onboarding, reporting, and governance. Represent portfolio internally to influence strategic decisions and capability planning. Requires significant senior account leadership experience in digital, data, CRM, or CX within Financial Services, strong commercial acumen, leadership skills, and ability to manage complex client portfolios. Permanent full-time role based in London office with hybrid working. Benefits include competitive salary, private medical insurance, virtual GP, employee assistance, 25 days leave plus extras, gym discounts, retail perks, electric car leasing, travel insurance, and flexible working support.

What you'll do

  • Lead strategic direction and planning across a portfolio of high-value accounts aligned to client business strategy and company growth ambitions
  • Act as senior strategic advisor to senior client stakeholders influencing long-term plans, priorities, and multi-solution opportunities across digital, data, CRM, and CX
  • Oversee, coach, and develop Account Directors and Account Managers ensuring high performance, consistent delivery, and clear succession pathways
  • Drive commercial growth including renewals, contract expansions, upsell initiatives, forecasting, and portfolio-level revenue planning
  • Own overall client health using data-led insights to monitor performance, mitigate risk, and strengthen partnership longevity
  • Lead cross-functional collaboration with Strategy, Growth, Delivery, Media, CX, and Data teams to ensure seamless integrated delivery
  • Oversee resolution of escalations ensuring swift, transparent handling with minimal disruption to client outcomes
  • Champion client excellence and operational standards driving continuous improvement across engagement models, onboarding, reporting, and governance
  • Represent portfolio internally influencing strategic decisions, capability planning, and cross-practice alignment to support client success

Requirements

  • Significant experience in senior account leadership, client success, or portfolio management roles within digital, data, CRM or CX within the Financial Services sector
  • Proven ability to manage complex, multi-solution client portfolios and influence senior client stakeholders
  • Demonstrated success in leading and developing large or multi-layered account teams
  • Strong commercial acumen with experience forecasting, budgeting, and driving revenue growth
  • Exceptional communication, negotiation, and relationship-building skills at executive levels
  • Ability to navigate ambiguity, problem-solve strategic challenges, and drive change across teams
  • Track record of delivering consistent, scalable client success processes and operational excellence
  • Experience working in global or multi-market account structures (desirable)
  • Deep understanding of digital transformation, CRM, marketing technology, or media ecosystems (desirable)
  • Knowledge of client health analytics, retention modelling, or multi-solution engagement frameworks (desirable)
  • Exposure to consulting, strategy development, or enterprise-level transformation programmes (desirable)

Tech stack

digitaldataCRMCXmarketing technologymedia ecosystems

Benefits

Permanent roleHybrid working basis from London officeCompetitive salaryFlexible benefits package including company-funded private medical insuranceVirtual GP accessEmployee assistance programme25 days annual leave plus extra days for birthday, wellbeing, and volunteeringDiscounted gym membershipsRetail perksElectric car leasingTravel insuranceSupport for flexible working arrangementsInclusive and diverse work environment

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