Client Partner

What you'll do

• Manage growth and evolution of multiple client relationships ranging from €2–6 million in annual net revenue
• Lead complex, multi-dimensional engagements involving advisory services, data management, consulting, and large-scale technology deployments
• Grow client relationships by presenting new strategies and innovative ideas
• Lead teams of consulting professionals and multidisciplinary teams within a matrix organization
• Manage clients’ business to achieve financial targets
• Own overall client satisfaction and ongoing growth of client relationships
• Manage a portfolio of accounts
• Provide leadership and direction to cross-functional teams focused on delivering value and ensuring quality
• Mentor employees and create opportunities for growth and development
• Engage with executives, manage client expectations, reinforce value, and identify cross-sell opportunities
• Manage all commercial aspects of client relationships including contracts, pricing, profitability, and forecasting
• Plan and forecast revenue growth to achieve net revenue and margin targets
• Direct team activities to ensure collaboration and effective use of company resources
• Engage regularly with senior-level client contacts delivering business-building ideas and gathering feedback
• Develop and drive growth and account plans, processes, and strategies
• Increase knowledge of client’s business and industry, serving as first-line consultant
• Plan work, communicate changes, and resolve issues to fulfill commitments
• Work closely with growth team to develop proposals and presentation content
• Onboard new client relationships
• Ensure a highly engaged team staffed with top talent
• Hire, retain, develop, and motivate top-level talent
• Keep up to date with industry trends and best practices to proactively sell solutions and ideas

Requirements

• Minimum of 8 years of experience in a digital agency or consulting environment
• Experience across a broad spectrum of digital consulting, including strategy, technology advisory, development, and design
• Strong relationship and client management skills
• Experience in account planning and strategic development
• Ability to lead both internal and client-facing teams
• Strong business acumen with the ability to develop and manage budgets, forecasts, and pro forma models
• Exceptional written and verbal communication skills, including presentations and client engagement
• Ability to multitask and thrive in a fast-changing environment
• Strong attention to detail with a proven ability to meet high expectations consistently
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint
• Fluent in English and Dutch

Tech stack

Benefits