Client Insights Analyst

What you'll do

• Develop and demonstrate advanced understanding of Comscore’s syndicated product portfolio, including digital, social, and Custom Solutions
• Explain Comscore methodology, data nuances, limitations, and use-cases to clients
• Address client questions related to data, methodology, and reporting
• Work independently with internal tools and processes such as Jira, iCRF, DMI tools, QAT, AMT
• Act as a product subject-matter resource within the team
• Lead pulling, analysis, and validation of data for assigned client accounts
• Develop high-quality reports, dashboards, and presentations using Excel, PowerPoint, Power BI, and Word
• Drive insight-led storytelling to help clients understand data implications
• Design and deliver client trainings and enablement sessions aligned to client business objectives
• Apply understanding of digital performance metrics, user behavior, and media measurement frameworks
• Leverage tools such as Google Analytics and Power BI to interpret performance trends
• Understand website tagging fundamentals and their impact on measurement and reporting
• Own proactive client engagement for assigned accounts using data insights
• Serve as primary day-to-day contact for clients on reporting, insights, and data queries
• Maintain accurate documentation of client interactions in CRM tools such as Salesforce, Slack, or internal systems
• Prepare recurring and ad-hoc client reports with a strategic, consultative lens
• Manage user access, credentials, and subscriptions per contractual agreements
• Identify, troubleshoot, and escalate data or delivery issues ensuring timely resolution
• Build and maintain strong relationships with Client Services, Commercial, Product, and Operations teams
• Communicate client feedback, data challenges, and product needs clearly and actionably
• Partner with Commercial teams to support renewals, expansions, and client success
• Mentor and support Associate-level team members in client interactions and data interpretation
• Contribute to a collaborative, high-ownership team culture in a fully remote environment

Requirements

• Excellent verbal and written communication skills
• Strong proficiency in Microsoft Office Suite — Excel (advanced formulas, pivots, charts), PowerPoint, Outlook, and Word
• Hands-on experience with data analysis, investigations, and working with large datasets
• Strong familiarity with analytics and data visualization tools, including Google Analytics and Microsoft Power BI
• Solid understanding of the digital advertising, publishing, and media measurement ecosystem
• Highly collaborative, relationship-oriented, and comfortable working with cross-functional teams
• Strong sense of ownership, accountability, and ability to manage multiple priorities independently in a remote setup
• Curious, adaptable, and motivated to stay current with industry trends and evolving client needs
• Bachelor’s degree in Marketing, Advertising, Media, Communications, or a related field
• 4–6 years of relevant work experience in Client Insights, Client Servicing, Client Success, Analytics, or Research
• Prior experience in the Publishing, Media, Advertising, or Digital Analytics industry
• Comfortable with internet technologies, digital platforms, and a basic understanding of how online measurement works
• Proven ability to build strong client relationships, collaborate across teams, and communicate effectively in a remote, global environment

Tech stack