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Ad Ops1 month agoHybrid

Epsilon

Client Development Associate (Retail Media)

client successretail mediadigital mediaclient servicesExcelPowerPointreportingretailCRMSalesforcedata analysisad opsretail media platforms

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

London, United Kingdom

Full job description

Epsilon seeks a Client Success Associate to support Retail Media clients in London office 4 days/week with UK travel as needed. The role supports Client Lead and team in coordinating delivery, reporting, and client communications. Responsibilities include meeting prep, operational checks, reporting QA, ticket handling, client query response, and delivering insights for retailer reviews. Requires 1-2 years client services experience in digital media or agency, strong Excel and PowerPoint skills, strong organization, communication, and problem-solving abilities. Familiarity with retail media platforms and CRM tools is a plus. Hybrid work with office presence required. Benefits include competitive pay, career growth, and inclusive culture.

What you'll do

  • Support Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
  • Support onsite operational checks and troubleshooting (platform checks, placement/feature launch coordination)
  • Support product/release communications by compiling client updates and key changes
  • Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
  • Raise and handle tickets (reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
  • Respond to client queries and triage requests, pulling in the right teams quickly
  • Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
  • Deliver comprehensive insights for retailer QBRs and ad hoc updates

Requirements

  • 1–2 years’ experience in client services/account support within digital media or an agency environment
  • Strong Excel skills (pivots/lookups a plus) and ability to QA numbers before sharing
  • Comfortable producing decks and written updates (PowerPoint)
  • Able to work four days each week from London office
  • Willingness to travel to retailer offices across the UK as required
  • Strong organisation and follow-through; able to handle multiple workstreams
  • Clear written and verbal communication; confident with client-facing updates
  • Analytical and detail-focused; comfortable working with performance data in Excel
  • Participant coordination across internal teams and retailer/platform contacts
  • Proactive problem-solving
  • Proactive, team-first approach with strong ownership and vitality

Tech stack

ExcelPowerPointCitrusAdCriteo Retail MediaAmazon Retail MediaSalesforceDOMOTableau

Benefits

Competitive compensationGreat benefits packageEndless opportunities to advance careerHybrid working opportunitiesInclusive and diverse workforce commitmentReasonable adjustments for candidates in application process

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