AdTechTalent
Product4 days agoRemote

Merkle

Business Analyst (Contentful Content Management System)

business analystContentfulheadless CMSJiraConfluenceFigmaMiroLucidAgileScrumproduct managementcontent modelingenterprise CMSdigital agency

Key details

Salary

$59K – $85K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

New York, US

Full job description

Business Analyst role focused on enterprise CMS implementations using Contentful or similar headless CMS. Responsibilities include partnering with clients to gather business requirements, defining user stories and acceptance criteria, supporting content modeling, managing backlog in Jira, and collaborating with cross-functional teams in Agile environments. Requires experience in digital agency or consulting settings, strong communication skills, and ability to work with technical and non-technical stakeholders. Tools used include Jira, Confluence, Figma, and collaboration platforms like Miro or Lucid. Position is full-time, hybrid with office presence expected three days per week in New York. Salary range $59,000 - $85,000. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, paid time off, holidays, sick leave, and parental leave.

What you'll do

  • Partner with clients to lead conversations uncovering business needs and goals
  • Build strong relationships with stakeholders and product owners
  • Guide user acceptance testing and incorporate feedback
  • Translate business needs into clear, actionable requirements
  • Define user stories, acceptance criteria, and process flows
  • Support content modeling and CMS best practices
  • Break down work into deliverable pieces with engineering teams
  • Manage and prioritize the backlog in Jira
  • Contribute to roadmap planning and ongoing iteration
  • Participate in Agile ceremonies and keep teams aligned
  • Collaborate closely with strategy, design, and engineering teams
  • Identify risks early and help solve them
  • Support training and knowledge sharing with clients

Requirements

  • Experience working in a digital agency or consulting environment with client-facing projects
  • Hands-on experience with Contentful or another headless CMS
  • Track record of supporting enterprise website implementations
  • Confidence creating requirements, user stories, and documentation
  • Experience working in Agile environments (Scrum, sprint planning, backlog management)
  • Strong communication skills to connect technical and non-technical audiences
  • Ability to bring structure to ambiguity and move work forward

Tech stack

Contentfulheadless CMSJiraConfluenceFigmaMiroLucid

Benefits

Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave

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