Bilingual Japanese Account Manager

What you'll do

• Own day-to-day servicing for client portfolio; be the go-to contact for stakeholders across JAPAC
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them
• Resolve or escalate client issues quickly and calmly, involving the right people at the right time
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities
• Maintain regular touchpoints (status calls, reviews, QBRs) to strengthen relationships and open doors for growth
• Act as a trusted advisor, balancing client priorities with what’s right for MiQ and CoS
• Support localization of client-facing materials to ensure clear, culturally appropriate communication in Japanese and English
• Manage IOs and keep a clear view of the Sales pipeline using Salesforce CRM
• QA briefs and pre-campaign documents for feasibility, accuracy, and alignment to client goals and MiQ best practices
• Project manage creative asset builds and campaign setup requirements, coordinating across Trading, Design, and external partners
• Manage creative tag trafficking
• Provide clients with timely screengrabs and proof of performance updates
• Ensure reporting is correctly set up and focused on key KPIs
• Monitor pacing and performance, working with Trading and DnA to optimize and course correct
• Protect and grow MiQ’s accounts via upsell and cross-sell
• Troubleshoot campaign issues with support from AM peers and Trading function
• Analyze post-campaign data with Trading, Sales, and DnA teams to identify trends and optimization opportunities
• Deliver robust reporting and forward-looking recommendations connecting performance outcomes to business impact
• Manage re-booking of BAU activity to ensure continuity of revenue and smooth client experience
• Support booking reconciliation and invoice query resolution
• Suggest novel approaches and drive a culture of innovation among team members
• Pilot, validate, and improve new ideas or methods, willing to take calculated risks
• Collaborate with sales and trading to drive performance

Requirements

• Native or near-native Japanese (N1) and business-level English, both written and spoken
• At least 2+ years client-facing experience
• Background in Client Services / Account Management / Sales Support / Ad Ops
• Experience working with Japanese advertisers or agencies and familiarity with the local digital media landscape is strongly preferred
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
• Excellent communication & relationship-building skills, with the ability to tailor communication style to Japanese and global stakeholders
• Strong cross-functional collaboration skills, able to work effectively with remote and in-market teams across JAPAC
• Independent, proactive, and innovative mindset; comfortable owning projects end-to-end and flagging risks early
• A can-do attitude to provide energy, drive and enthusiasm
• Alignment with MiQ's core values
• Passion for growing your career as the company scales

Tech stack

Benefits