Bilingual Japanese Account Manager role based in Manila, Philippines with a hybrid work model. Reporting to Hub Operations Lead. Responsible for managing and growing key Japan and SEA accounts within the programmatic media space. Key duties include client servicing, campaign operations, managing IOs and sales pipeline via Salesforce CRM, QA of campaign documents, project managing creative assets, monitoring campaign performance, troubleshooting, post-campaign analysis, and driving innovation. Requires native or near-native Japanese (N1) and business-level English, 2+ years client-facing experience in Client Services, Account Management, Sales Support, or Ad Ops, preferably with Japanese advertisers or agencies. Strong organizational, communication, and cross-functional collaboration skills needed. Benefits include hybrid work environment, onboarding and training, mobility opportunities, healthcare, bonuses, PTO, parental leave, and employee resource groups.
What you'll do
Own day-to-day servicing for client portfolio; be the go-to contact for stakeholders across JAPAC
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them
Resolve or escalate client issues quickly and calmly, involving the right people at the right time
Listen actively to clients and internal teams, translating needs into clear actions and opportunities
Maintain regular touchpoints (status calls, reviews, QBRs) to strengthen relationships and open doors for growth
Act as a trusted advisor, balancing client priorities with what’s right for MiQ and CoS
Support localization of client-facing materials to ensure clear, culturally appropriate communication in Japanese and English
Manage IOs and keep a clear view of the Sales pipeline using Salesforce CRM
QA briefs and pre-campaign documents for feasibility, accuracy, and alignment to client goals and MiQ best practices
Project manage creative asset builds and campaign setup requirements, coordinating across Trading, Design, and external partners
Manage creative tag trafficking
Provide clients with timely screengrabs and proof of performance updates
Ensure reporting is correctly set up and focused on key KPIs
Monitor pacing and performance, working with Trading and DnA to optimize and course correct
Protect and grow MiQ’s accounts via upsell and cross-sell
Troubleshoot campaign issues with support from AM peers and Trading function
Analyze post-campaign data with Trading, Sales, and DnA teams to identify trends and optimization opportunities
Deliver robust reporting and forward-looking recommendations connecting performance outcomes to business impact
Manage re-booking of BAU activity to ensure continuity of revenue and smooth client experience
Support booking reconciliation and invoice query resolution
Suggest novel approaches and drive a culture of innovation among team members
Pilot, validate, and improve new ideas or methods, willing to take calculated risks
Collaborate with sales and trading to drive performance
Requirements
Native or near-native Japanese (N1) and business-level English, both written and spoken
At least 2+ years client-facing experience
Background in Client Services / Account Management / Sales Support / Ad Ops
Experience working with Japanese advertisers or agencies and familiarity with the local digital media landscape is strongly preferred
Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
Excellent communication & relationship-building skills, with the ability to tailor communication style to Japanese and global stakeholders
Strong cross-functional collaboration skills, able to work effectively with remote and in-market teams across JAPAC
Independent, proactive, and innovative mindset; comfortable owning projects end-to-end and flagging risks early
A can-do attitude to provide energy, drive and enthusiasm
Alignment with MiQ's core values
Passion for growing your career as the company scales
Tech stack
Salesforce CRM
Benefits
Hybrid work environmentNew hire orientation with job specific onboarding and trainingInternal and global mobility opportunitiesCompetitive healthcare benefitsBonus and performance incentivesGenerous annual PTO, paid parental leave, with two additional paid days for holidays, cultural events, or inclusion initiativesEmployee resource groups to connect people across regions and support communities
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
