TripleLift
Associate Director, CRM Development
Chicago, United States; Detroit, United States; New York, US; Toronto, Canada•4 months ago
$130K – $150K
salesforceapexlightning web components
Product3 days agoRemote
Overwolf
Author Relations Manager
customer successdeveloper relationsgamingmoddingcommunity managementproductDiscorddata analysisuser experienceinternet culture
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
0-2
Location
United Kingdom
Full job description
Author Relations Manager to build partnerships with mod creators and support their success across the Overwolf ecosystem. Responsibilities include managing relationships with mod authors, collaborating with internal teams, leading author-facing projects, and analyzing community feedback. Requires 1+ year experience in customer success or developer relations, passion for PC gaming, active participation in gaming communities, native English proficiency, daily Discord use, understanding of internet culture, flexibility for time zones, strong project management, analytical skills, and product design insight.
What you'll do
- Own and nurture relationships with mod authors, supporting them and setting them up for success
- Partner with mod authors on strategy, user experience, product improvements, and retention
- Develop a deep understanding of our authors’ needs and priorities, translating their feedback and data into actionable insights
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