Associate Manager, Demand Operations role supporting Demand team operational processes. Requires understanding of SSP operations, domain approvals, blocklist implementations, and ticket management. Collaborate cross-functionally with Publisher Success, Publisher Support, Product/Engineering, and Onboarding teams to drive revenue growth. Responsibilities include managing SSP partner platforms, onboarding and troubleshooting with SSPs and demand partners, implementing blocklists, investigating bidder performance discrepancies, analyzing SSP performance data, managing ads.txt files, conducting audits of site and partner setups, monitoring programmatic ecosystem changes, and maintaining documentation. Requires 1-2 years experience in Ad tech/digital marketing, familiarity with programmatic advertising, CRM experience (Salesforce, Hubspot, ZenDesk), understanding of digital media supply and demand chains, proficiency with Google Docs and Microsoft Office Suite, strong communication, organizational and project management skills. Full-time salaried position, remote.
What you'll do
Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings
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Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations
Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight
Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations
Extract, consolidate, and analyze performance data across multiple SSP dashboards
Manage and audit ads.txt files across publisher properties to ensure compliance with industry standards
Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations
Monitor changes in the programmatic ecosystem and translate industry developments into actionable recommendations
Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks
Requirements
1-2 years of experience working in Ad tech within the digital marketing industry
