Associate Manager, Demand Operations

programmaticad-opsSSPCRMSalesforceHubspotZenDeskdata analysisads.txtblocklistdigital marketing

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

Remote

Full job description

Associate Manager, Demand Operations role supporting Demand team operational processes. Requires understanding of SSP operations, domain approvals, blocklist implementations, and ticket management. Collaborate cross-functionally with Publisher Success, Publisher Support, Product/Engineering, and Onboarding teams to drive revenue growth. Responsibilities include managing SSP partner platforms, supporting onboarding and troubleshooting, implementing blocklists, investigating bidder performance discrepancies, analyzing SSP performance data, managing ads.txt files, conducting audits, monitoring programmatic ecosystem changes, and maintaining documentation. Qualifications: 1-2 years in Ad tech/digital marketing, familiarity with programmatic advertising, CRM experience (Salesforce, Hubspot, ZenDesk), understanding of digital media supply and demand chains, proficiency with Google Docs and Microsoft Office Suite, strong communication and project management skills. Full-time salaried position, remote.

What you'll do

Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings
Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations
Proactively follow up on requests, escalate issues when needed, and maintain strong working relationships to ensure timely responses
Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight
Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations
Partner with internal teams and external SSPs to diagnose issues and implement data-driven solutions to improve yield
Extract, consolidate, and analyze performance data across multiple SSP dashboards
Translate raw data into actionable insights, identifying trends, anomalies, and optimization opportunities
Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented and ensure compliance with industry standards
Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations
Monitor changes in the programmatic ecosystem and translate industry developments into actionable recommendations
Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks

Requirements

1-2 years of experience working in Ad tech within the digital marketing industry
Familiarity with Programmatic advertising
CRM experience (Salesforce, Hubspot, ZenDesk, etc.)
Understanding of digital media supply and demand chains
Understanding of Google Docs and Microsoft Office Suite
Spreadsheet proficiency
Excellent written and verbal communication skills
Strong organizational and project management skills