Associate Director, Messaging

What you'll do

• Provide guidance and leadership support to cross-functional digital marketing delivery teams
• Identify or clarify challenges and make recommendations to resolve them
• Lead daily program operations for a portfolio of accounts including project scope, deliverables, resource and capacity planning, and client and project profitability
• Work closely with discipline leads to assess quality control checks and process improvements
• Responsible for digital execution and escalation management in partnership with Director-level leadership
• Engage day-to-day client contacts to resolve program issues and ensure delivery continuity
• Partner with discipline areas to support client marketing strategy and understand brand-consumer dynamics
• Serve as a messaging subject matter resource applying channel best practices and executional expertise
• Ensure all internal teams and partner agencies have necessary information to execute responsibilities
• Communicate consultatively with team members across project management, technical, and marketing disciplines
• Build and maintain effective working relationships with client contacts and internal partners
• Ensure client performance objectives are met and oversee completion of deliverables and adherence to timelines
• Partner with clients to define program goals, requirements, and success criteria
• Own remediation process for client-facing incidents including investigation and root cause analysis
• Own and maintain program plan across organizations ensuring current priorities and milestone status
• Provide regular updates on program progress, risks, and milestone completions
• Participate in cross-functional planning to identify and resolve issues and remove obstacles

Requirements

• 6-8+ years of experience in marketing program/project management or technology, with a focus on digital marketing program delivery
• Demonstrated ability to work collaboratively across teams while contributing to the growth and development of peers and junior team members
• Exceptional written and verbal communication skills, with experience presenting to clients and cross-functional stakeholders
• Highly organized with the ability to manage multiple priorities simultaneously without sacrificing quality or accuracy
• Able to bridge technical and non-technical audiences, translating complex requirements into clear, actionable direction for marketing and business partners
• Experience supporting or coordinating project or development teams across digital marketing programs
• Proven experience in client-facing or client management roles, with a demonstrated ability to build and maintain strong relationships and be viewed as a reliable day-to-day partner
• Bachelor’s Degree required
• Extensive hands-on experience with one or more enterprise messaging platforms, including Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze
• Willingness to travel up to 10–30% based on client and business needs

Tech stack

Benefits