Associate Director, Customer Success (Commerce & Retail Media)

What you'll do

• Manage a portfolio of high-spend and high-potential commerce and retail partners by understanding growth drivers, identifying opportunities for expansion, managing risks, and creating multi-quarter plans
• Map clients and create value exchanges across the client organization, exposing new stakeholders to PubMatic’s value and gaining adoption of additional solutions
• Consistently meet or exceed revenue targets while delivering an outstanding customer experience
• Support Go-to-Market efforts of commerce partners, enabling clients and PubMatic sales teams to monetize commerce audiences and inventory
• Develop a thorough understanding of the business and technical aspects of PubMatic commerce platforms, tools, and solutions
• Collaborate with specialists, solutions engineers, and product teams to generate business plans, defining goals, strategies, and success metrics

Requirements

• 5+ years of relevant experience in a Customer Success role, focusing on digital commerce or retail environments, working directly with retailers and commerce companies
• Familiarity with digital commerce dynamics and relevant industry trends
• Experience working with e-commerce platforms and technologies
• Knowledge of customer engagement strategies and digital sales enhancement techniques
• Experience growing and managing a team
• Strong presentation skills
• Bachelor’s degree in a related field

Tech stack

Benefits