Associate Customer Success Operations Manager (Japanese Speaker)

What you'll do

• Provide day-to-day operational and technical support for publisher clients across Japan
• Explain technical concepts to non-technical stakeholders in Japanese and English
• Support publisher onboarding and implementation using defined processes and best practices
• Analyze reports to identify performance trends and basic anomalies
• Translate data into clear, actionable insights for clients and internal teams
• Apply structured thinking to troubleshoot issues and propose next steps
• Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes
• Work proactively and independently in a small team environment
• Demonstrate strong work ethic and ownership mindset
• Use analytical, logical, and structured problem-solving approach
• Be detail-oriented while maintaining focus on the bigger picture
• Maintain customer focus with a bias toward action and continuous improvement

Requirements

• Fluent in Japanese (written and spoken), JLPT N2 preferred (N3 considered)
• Strong written and verbal communication skills in English
• Basic understanding of digital advertising or publisher monetization concepts
• Familiarity with header bidding, Open RTB, or SSPs (hands-on experience not required)
• Interest in mobile monetization and ad SDKs (prior exposure is a plus)
• Comfortable working with Excel or spreadsheets and analyzing data
• Exposure to BI tools or analytics platforms is a plus
• Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk
• Comfortable using AI-powered tools to learn new concepts and troubleshoot issues
• Bachelor’s degree in engineering (CS / IT) or equivalent

Tech stack

Benefits