Associate Customer Success Manager (GSA)

What you'll do

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention
• Understand customer goals, identify opportunities for growth, and help align Smartly solutions to business outcomes
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility
• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development
• Contribute to documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts

Requirements

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment
• Proven ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms
• Strong analytical, problem-solving, and presentation skills
• Proficiency in Excel, PowerPoint, or other business intelligence and visualization tools
• Excellent communication and organizational skills
• Ability to manage multiple workstreams and stakeholders across global teams
• Growth mindset - curious, proactive, and eager to deepen expertise across multiple digital ecosystems
• Ability to work mid-shift hours to support EMEA based global accounts

Tech stack