Associate Customer Success Manager for GSA

What you'll do

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention
• Understand customer goals, identify growth opportunities, and align Smartly solutions to business outcomes
• Manage end-to-end campaign setup, optimization, and performance tracking across multiple platforms
• Conduct campaign analysis and provide actionable insights and recommendations
• Build and maintain performance dashboards and reporting frameworks ensuring data accuracy and visibility
• Develop deep expertise in Smartly’s creative, automation, and data integration tools
• Collaborate with Product and Engineering teams to provide customer feedback and influence product development
• Contribute to documentation of best practices, workflow improvements, and automation opportunities

Requirements

• 1-3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment
• Proven ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms
• Strong analytical, problem-solving, and presentation skills
• Proficiency in Excel, PowerPoint, or other business intelligence and visualization tools
• Excellent communication and organizational skills
• Ability to manage multiple workstreams and stakeholders across global teams
• Growth mindset - curious, proactive, and eager to deepen expertise across multiple digital ecosystems
• Availability to work CDMX hours to support US-based global accounts
• Advanced level of English (spoken and written) for daily internal and client communication

Tech stack

Benefits