AdTechTalent
Ad Ops102 days agoRemote

Smartly

Associate Customer Success Manager for GSA

customer successdigital advertisingpaid socialprogrammaticcampaign optimizationmedia operationsanalyticsExcelPowerPointdata visualizationSmartlyMetaTikTokPinterestSnapRedditDV360Google AdsThe Trade DeskEnglish

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

Mexico City, Mexico

Full job description

Customer Success Associate role supporting Smartly's Global Strategic Accounts. Responsibilities include campaign setup, optimization, performance tracking, customer onboarding, training, and business reviews. Work with platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk. Provide campaign analysis, build dashboards, and collaborate with Product and Engineering teams. Requires 1-3 years experience in digital advertising, media operations, customer success, or marketing analytics, proficiency in Excel and PowerPoint, strong analytical and communication skills, and advanced English. Work hours aligned with Mexico City timezone to support US-based accounts. Benefits include IMSS healthcare, INFONAVIT housing fund, FONACOT loans, and a monthly remote work allowance.

What you'll do

  • Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts
  • Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention
  • Understand customer goals, identify growth opportunities, and align Smartly solutions to business outcomes
  • Manage end-to-end campaign setup, optimization, and performance tracking across multiple platforms
  • Conduct campaign analysis and provide actionable insights and recommendations
  • Build and maintain performance dashboards and reporting frameworks ensuring data accuracy and visibility
  • Develop deep expertise in Smartly’s creative, automation, and data integration tools
  • Collaborate with Product and Engineering teams to provide customer feedback and influence product development
  • Contribute to documentation of best practices, workflow improvements, and automation opportunities

Requirements

  • 1-3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment
  • Proven ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms
  • Strong analytical, problem-solving, and presentation skills
  • Proficiency in Excel, PowerPoint, or other business intelligence and visualization tools
  • Excellent communication and organizational skills
  • Ability to manage multiple workstreams and stakeholders across global teams
  • Growth mindset - curious, proactive, and eager to deepen expertise across multiple digital ecosystems
  • Availability to work CDMX hours to support US-based global accounts
  • Advanced level of English (spoken and written) for daily internal and client communication

Tech stack

MetaTikTokPinterestSnapRedditDV360Google AdsThe Trade DeskExcelPowerPointbusiness intelligence toolsdata visualization toolsSmartly creative toolsSmartly automation toolsSmartly data integration tools

Benefits

Complete public healthcare coverage (IMSS) for employee and familyNational Housing Fund (INFONAVIT) to help buy or improve homeAccess to affordable personal loans (FONACOT)Work from home allowance of MXN 1,000 monthly

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