The Operations Analyst will support daily operations of real-time, high-volume multi-channel marketing solutions, ensuring operational excellence and SLA compliance. Responsibilities include managing file processing, PCM campaign delivery, issue management, and process improvements. The role requires knowledge of marketing technology (Loyalty/CRM/Email/Marketing Ops), strong communication skills, ability to troubleshoot and escalate incidents, and familiarity with operational standards (ITIL). Candidates should be recent graduates or have up to 1 year of relevant experience, with a willingness to learn cloud platforms (Azure/AWS/GCP), Infra-Ops tools, SQL, and ETL. Experience with enterprise tools like ServiceNow, Thousand Eyes, OpsRamp, and ELK is a plus. The position is based in Bengaluru, India.
What you'll do
Accountable for day-to-day solution operations ensuring error-free solutions
Contribute to continuous improvement across people, processes, and technology
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Requirements
Up-to-date knowledge of Digital Solutions Landscape with enterprise-scale solution delivery experience in Marketing Technology (Loyalty / CRM / Email / Marketing Ops)
Ability to partner with clients and internal teams including architects, developers, product owners and infrastructure administrators
Ability to clearly communicate technical issues in writing and verbally
Ability to read technical specifications and validate data extracts and reporting
Experience performing and monitoring production processes and functions including troubleshooting and escalation
Good understanding of Operational standards (ITIL framework)
Quick learner in a fast paced, challenging work environment
Eagerness to learn technologies and domains
Desire to learn Cloud platform solutions (Azure/AWS/GCP)
Desire to learn Infra-Ops processes and tools
Understanding of SQL and ETL is a big plus
Knowledge of Enterprise tools like ServiceNow, Thousand Eyes, Ops Ramp and ELK
Detail oriented, ability to multi-task and a great teammate
Recent graduate with Marketing or Technology-related degree, or six months up to 1 year of experience in service delivery maintaining real-time, high-volume transactional systems
Ability to work within a highly matrixed and geographically dispersed team
Experience owning initiatives against strict timeline and multiple priorities
Ability to gain knowledge related to the clients' industry and current business environment
Prior experience in User Experience, Technology, Project Management, Business Analysis, Systems Integration, Migration, and Infrastructure is a plus
Prior operations experience in Marketing Technology space (Loyalty/CRM/Email/Marketing Ops) is a plus
Prior email service provider experience is a plus
Bachelor’s degree or equivalent professional experience
Employee well-being focusCollaborative work environmentOpportunities for growth through learning, development and career advancementInnovation-driven cultureWork-life balance and flexibilityDiversity, inclusion, and equal employment opportunities
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