Assistant Manager

QualtricsXM Discoverproject managementclient managementteam leadershippre-salesPOCdemostakeholder management

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Mumbai, India

Full job description

Manage and oversee a team delivering projects on the Qualtrics platform with client engagement. Ensure projects meet timelines, budgets, and quality standards. Liaise with clients to understand project objectives. Train and mentor team members. Monitor team performance and productivity. Stay updated on industry trends and research techniques. Manage client relationships and communication. Optimize team workload and resource allocation. Support pre-sales activities including planning POCs and demos. Required skills include Qualtrics XM Discover certification, problem solving, stakeholder management, project management, effort estimation, solutioning, scoping, escalation handling, and POC/demo experience.

What you'll do

Oversee and manage a team
Supervise the execution of projects from start to finish, ensuring adherence to timelines, budgets, and quality standards
Liaise with clients to understand their objectives, requirements, and expectations for projects
Train, mentor, and provide feedback to team members to support their professional development
Monitor and evaluate the performance of team members and provide guidance as needed
Maintain awareness of industry trends, best practices, and new research techniques to continuously improve processes
Manage the client relationship, ensuring effective communication and understanding of research findings
Assess and optimize team workload to ensure resources are allocated efficiently
Monitor team productivity and adjust assignments to maintain a balanced workload
Track team utilization to identify underutilized resources and improve efficiency
Support on pre-sales activity from operational side and plan any POC/demo if required

Requirements

Minimum 4 years’ experience in delivering projects on Qualtrics platform
Client facing engagement experience
Qualtrics Certifications (XM Discover)
Problem Solving
Stakeholder management
Project Management
Efforts Estimation
Solutioning and scoping
POC Demo
Escalation handling

Tech stack

QualtricsXM Discover

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Company

Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

Industry

Business Consulting and Services

Company size

10,001+

Website

https://www.merkle.com

Posted

1 month ago

Category: Other

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