AdTechTalent
Other61 days agoOn-site

Innovid

Application Support Analyst

SQLHTML5HTMLCSSJavaScriptnetwork troubleshootingticketing systemREST APIsclient supporttechnical supportad tech

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Buenos Aires, Buenos Aires, Argentina

Full job description

Innovid seeks an Application Support Analyst to provide first-level and escalation support for Innovid products. Responsibilities include troubleshooting technical issues, liaising between Client Services/Sales and R&D, developing custom analytics reports, troubleshooting data anomalies, managing service access requests, and documenting procedures. Requires 3+ years in a technical client-facing role, advanced English communication skills, experience with SQL, and familiarity with HTML5, web development tools, ticketing systems, and REST APIs is advantageous. Location: Buenos Aires, Argentina.

What you'll do

  • Provide first-level and internal/external escalation support on all Innovid solutions/products
  • Provide exceptional customer support via verbal and written communication
  • Liaise between Client Services/Sales teams and R&D on product defects and escalations
  • Develop and maintain custom analytics reports for both internal and external needs
  • Troubleshoot data anomalies and discrepancies
  • Service access management requests
  • Document troubleshooting procedures

Requirements

  • 3+ years of experience in a technical client-facing role
  • Advanced English skills (oral and written communication)
  • Experience in SQL query use and development
  • Experience with HTML5 (HTML/CSS/JavaScript) - an advantage
  • Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools) - an advantage
  • Experience with ticketing system - an advantage
  • Experience with REST APIs - an advantage

Tech stack

SQLHTML5HTMLCSSJavaScriptCharlesFiddlerChrome Developer ToolsREST APIs

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