Merkle seeks a VP, Alliance Solutions Architect with 15+ years experience in solution architecture, consulting, alliance management, pre-sales engineering, or client-facing technology leadership. The role requires deep expertise in the Salesforce ecosystem and AI, focusing on pre-sales strategy, solution development, alliance engagement, and thought leadership. Responsibilities include partnering with Salesforce and internal teams to develop go-to-market strategies, leading executive client conversations on customer experience transformation, shaping sales opportunities, building strategic relationships, developing solution narratives, delivering presentations, collaborating on integrated solutions, and driving innovation with emerging Salesforce capabilities. The candidate must have strong communication skills, ability to translate technical concepts into business value, and experience with Salesforce platform and related technologies. Preferred qualifications include Salesforce certifications and familiarity with MuleSoft and other customer experience platforms. The position is full-time, remote (Maryland), with a salary range of $163,000 to $245,000 and benefits including medical, dental, vision, life insurance, disability, 401k, paid time off, holidays, sick leave, and parental leave.
What you'll do
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Partner with Salesforce stakeholders and Merkle growth teams to develop and execute joint go-to-market strategies, solution positioning, and growth initiatives
Lead executive-level client and prospect conversations focused on customer experience transformation, AI, automation, loyalty, CRM modernization, and cross-cloud solutioning
Serve as a trusted advisor during early-stage sales cycles, shaping opportunities from discovery through proposal development and client presentations
Build and maintain strategic relationships across Salesforce, internal Merkle capability teams, and key client stakeholders
Develop solution narratives, offerings, accelerators, industry positioning, and thought leadership demonstrating Salesforce-powered customer experience value
Create and deliver demonstrations, solution walkthroughs, and presentations connecting technology capabilities to measurable business outcomes
Collaborate with data, experience, technology, and industry teams to architect integrated customer experience solutions
Contribute to Salesforce alliance growth goals through pipeline influence, account expansion, and strategic opportunity development
Help position Merkle as a leading AI and Salesforce partner through marketplace engagement, executive relationship building, enablement initiatives, and joint marketing activities
Drive innovation around emerging Salesforce capabilities including Agentforce, AI-powered experiences, automation, Data Cloud, and connected customer ecosystems
Requirements
15+ years of experience in solution architecture, consulting, alliance management, pre-sales engineering, digital transformation, or client-facing technology leadership roles
Strong expertise within the Salesforce ecosystem, including Salesforce Core and broader customer experience capabilities
Experience with AI, Agentic business transformation and business process automation
Experience building and executing joint go-to-market motions with Salesforce or another major enterprise technology platform provider
Ability to engage executive stakeholders while maintaining credibility with technical and delivery teams
Experience translating business objectives into technology solutions and measurable outcomes
Ability to design, configure, and demonstrate Salesforce-based solutions in client-facing settings
Proven success supporting new business development, account growth, strategic pursuits, or complex client initiatives
Strong communication, storytelling, and presentation skills
Preferred: Salesforce certifications and hands-on platform experience
Preferred: Experience with Salesforce Data Cloud, Agentforce, AI Cloud, Loyalty Cloud, Marketing Cloud, Service Cloud
Preferred: Familiarity with MuleSoft, middleware platforms, APIs, integrations, and enterprise architecture concepts
Preferred: Experience within consulting, agency, systems integrator, or enterprise technology organization
Preferred: Understanding of customer data, personalization, journey orchestration, loyalty, CRM, and customer engagement platforms
Preferred: Exposure to complementary customer experience ecosystems such as Adobe, Microsoft, or related enterprise technology platforms
Tech stack
Salesforce CoreSalesforce Data CloudAgentforceAI CloudLoyalty CloudMarketing CloudService CloudMuleSoftmiddleware platformsAPIsintegrationsenterprise architecture
Benefits
Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave
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