The Alliance Operations Manager supports operational success of strategic alliance partnerships focusing on Adobe and Salesforce. Responsibilities include managing deal registrations, market development funds, referral programs, partner program requirements, monitoring partner metrics and compliance, administering partner portals, providing reporting and analysis, collaborating with Growth Operations, Marketing, and Sales, maintaining alliance data in CRM systems, troubleshooting operational issues, contributing to training materials, and improving processes to increase efficiency. Requires a Bachelor's degree in Business, Sales, Marketing or related field, 3+ years experience in sales, business, revenue, marketing, partner or commercial operations, experience with CRM platforms (Salesforce, HubSpot, Zoho, Microsoft Dynamics), strong analytical and communication skills, and proficiency in Microsoft Excel. Preferred qualifications include experience with alliance or partner programs, familiarity with Adobe and Salesforce ecosystems, partner portals, tiering programs, certifications, Power BI, AI productivity tools, and partnership management platforms. Salary range is $82,500-$110,000. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, flexible PTO, paid holidays, sick leave, and parental leave. Role is hybrid based in Detroit, Michigan.
What you'll do
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Manage operational activities that support strategic alliance partnerships, including deal registrations, market development funds (MDF), co-op funding, referral programs, and partner program requirements
Monitor partner program metrics, compliance requirements, certifications, specializations, and tiering criteria to help maintain and strengthen partner standing
Serve as an administrator for partner portals and partnership technology platforms, ensuring accurate data management and user enablement
Partner with Alliance Partner Managers to provide reporting, analysis, and insights that support executive business reviews, strategic planning, and business decision-making
Collaborate with Growth Operations, Marketing, and Sales teams to support alliance-related campaigns, events, lead management activities, and partner engagement initiatives
Maintain high-quality alliance data within CRM systems, including partner contacts, revenue attribution, and reporting inputs
Investigate operational issues, troubleshoot data-related questions, and provide timely support for alliance stakeholders
Contribute to training materials, documentation, and enablement resources that support alliance teams and the broader commercial organization
Identify opportunities to improve processes, reporting capabilities, and operational workflows that increase efficiency and enable business growth
Requirements
Bachelor's degree in Business, Sales, Marketing, or a related discipline
3+ years of experience in sales operations, business operations, revenue operations, marketing operations, partner operations, commercial operations, or a related field
Experience supporting cross-functional teams through reporting, process management, analytics, or operational program administration
Experience working with CRM platforms such as Salesforce, HubSpot, Zoho, Microsoft Dynamics, or similar systems
Strong analytical and problem-solving skills, including experience working with data, reporting, and operational metrics
Proficiency in Microsoft Excel and the ability to organize, analyze, and interpret business data
Strong written and verbal communication skills with the ability to present insights and recommendations to stakeholders
Ability to manage multiple priorities, adapt to changing business needs, and maintain attention to detail in a dynamic environment
Preferred: Experience supporting alliance, partner, channel, or technology partnership programs
Preferred: Familiarity with Adobe, Salesforce, or similar technology partner ecosystems
Preferred: Experience working with partner portals, tiering programs, certifications, or specialization requirements
Preferred: Exposure to reporting and visualization tools such as Power BI or similar business intelligence platforms
Preferred: Familiarity with AI productivity tools such as Microsoft Copilot, Claude, or similar technologies
Preferred: Experience using partnership management platforms
Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave
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