MNTN is hiring an Agency Partner Specialist to support retention, enablement, and platform adoption across a portfolio of agency partners. The role requires fluency in direct-response fundamentals such as CPA, ROAS, spend pacing, and lifecycle signals. Responsibilities include being the main contact for agencies, diagnosing account performance, providing optimization recommendations, educating partners on platform features, executing engagement playbooks, monitoring performance signals, escalating risks, and maintaining account records. Candidates should have 3+ years in performance marketing, media buying, or a customer-facing adtech/martech role, experience managing paid media budgets and KPIs, knowledge of direct response marketing, strong analytical and communication skills, familiarity with Salesforce and Intercom, and the ability to manage multiple partners and priorities. The position is full-time and remote, based in the United States.
What you'll do
Serve as the day-to-day point of contact for a large portfolio of agencies, delivering timely, high-quality guidance through Intercom and other channels, with live support for complex or time-sensitive issues
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Diagnose account performance, CPA, ROAS, spend pacing, creative fatigue, audience saturation — and make concrete optimization recommendations that protect spend and renewal
Act as a performance sounding board for agency media buyers, translating MNTN platform levers into the outcomes their clients care about
Proactively engage partners post-launch to reinforce best practices and drive durable, repeatable usage
Educate partners on platform features and workflows, guiding them toward self-service tools where those solve the problem faster
Execute engagement playbooks that increase adoption, reduce risk, and support long-term agency retention and growth
Monitor performance, usage, and engagement signals to identify churn risk early and prioritize outreach where it matters most
Escalate sustained risk or complexity through established workflows and partner with internal teams to resolve it
Maintain accurate account records and surface recurring trends and feedback to inform product and process improvements
Requirements
3+ years in performance marketing, media buying, or a customer-facing role at an adtech or martech platform
Hands-on experience owning paid media budgets and performance KPIs, brand-side, agency-side, or at a platform, with accountability for hitting CPA or ROAS targets
Working knowledge of the direct response landscape: attribution models, funnel metrics, testing methodology, and how media buyers evaluate a new channel
Strong analytical skills to make data-driven decisions across accounts and book of business
Strong written communication skills, with the ability to deliver clear, concise guidance at scale through email and in-app messaging
Comfort supporting a high volume of partners and navigating competing priorities
A data-informed mindset, with the ability to interpret usage and performance signals to guide outreach and escalation
Familiarity with tools such as Salesforce, Intercom, or similar customer engagement platforms
Strong organizational skills and attention to detail in a fast-paced environment
Judgment to apply established playbooks while recognizing when a situation calls for a tailored approach
Adaptability to evolving processes, tooling, and partner needs in a growing organization
Tech stack
SalesforceIntercom
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