Seeking a senior ServiceNow Solutions Architect with 13-16 years in IT Service Management and 5+ years in ServiceNow architecture. Responsibilities include leading ServiceNow platform architecture, designing scalable ITSM solutions aligned with ITIL v4, managing CMDB strategy, integrations, automation, and platform governance. Requires deep expertise in ServiceNow ITSM modules, ITIL certification preferred, and strong leadership and stakeholder management skills. Location: Bengaluru, Karnataka, India. Full-time role.
What you'll do
Serve as primary Solutions Architect for ServiceNow platform providing architecture leadership and technical guidance
Design scalable and sustainable ServiceNow solutions aligned with enterprise architecture standards and business objectives
Define platform governance, technical standards, development practices, and architectural patterns
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Ensure platform capabilities align with ITIL v4 practices and organizational objectives
Lead CMDB strategy, governance, and data model design
Partner with infrastructure, cloud, security, and application teams to improve configuration data quality and service mapping
Establish guidelines aligned with ServiceNow CSDM standards
Architect integrations between ServiceNow and enterprise technologies, monitoring tools, cloud platforms, DevOps tools, identity systems, and business applications
Drive workflow automation initiatives to improve operational efficiency and reduce manual effort
Evaluate emerging ServiceNow capabilities including AI, Virtual Agent, AIOps, and predictive intelligence
Develop and maintain the ServiceNow roadmap
Establish governance processes for platform enhancements, releases, upgrades, and technical debt management
Monitor platform performance, adoption, compliance, and business value realization
Provide technical leadership and mentoring to ServiceNow developers, administrators, and process owners
Requirements
Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field
13-16 years of IT Service Management experience
5+ years of ServiceNow architecture and solution design experience
Experience leading enterprise ServiceNow implementations and platform transformation initiatives
Experience designing enterprise integrations and automation solutions
Experience working within Agile and Project Management methodologies
Deep expertise in ServiceNow ITSM
Strong working knowledge of CMDB, CSDM, Service Catalog, Knowledge Management, Discovery, Service Mapping, Workflow Automation, Integrations, Reporting & Dashboards
Good understanding of ServiceNow platform architecture and data model design
ITIL v4 certification preferred
ServiceNow Certified System Administrator (CSA) preferred
Opportunities for growth through learning, development and career advancementCollaborative work environmentFocus on employee well-beingFlexibility to balance work and personal lifeInclusive and diverse workplace
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