Accounts Receivable and Collections Analyst

accounts receivablecollectionsNetSuiteSalesforceMicrosoft Excelfinancial reportingcredit controldebt managementcustomer serviceprocess improvementinternationaladvertising

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Gurgaon, India

Full job description

The Accounts Receivable & Collections Analyst will manage and optimize the accounts receivable process, overseeing collections across a global portfolio to maintain credit quality. Responsibilities include contacting customers to encourage collections, maintaining customer relationships, recording follow-ups in NetSuite and Salesforce, handling financial requests, sending monthly statements, reducing DSO and bad debts, communicating with sales and account managers, supporting cash applications, issuing reminders and legal notices, collaborating with internal teams to resolve discrepancies, monitoring bad debts, deciding on outside collection agency referrals, monthly performance reporting, assisting with credit limits, handling credit card matters, and other ad-hoc projects. Requires minimum 6 years experience in accounts receivable/collections, strong communication and interpersonal skills, ability to work under pressure, proficiency in Microsoft Excel and IT, proactive attitude, experience with international companies, and preferably experience with advertising/marketing agencies.

What you'll do

Contact customers (agencies, publishers and brand clients) by telephone, email and letter to encourage collection in assigned portfolio
Maintain positive relationship with customers by providing excellent service
Maintain notes on follow up and contact within NetSuite (ERP system) and Salesforce (CRM)
Handle cases and Financial Requests relating to customers’ AR position via Salesforce
Send monthly statements to customers
Reduce DSO and bad debt expense of assigned portfolio
Communicate to Sales and Account Managers on status of their accounts
Support daily cash applications in NetSuite and investigate unallocated cash receipts to customer accounts
Issue reminder and legal notices to customers based on the Credit Control policy
Collaborate with Internal Sales, AMs, Finance, Legal and billing teams to resolve discrepancies in a timely manner
Monitor and report on potential bad debts
Determine when accounts should be sent to outside collection agency when all efforts have been exhausted
Monthly reporting metrics on performance of portfolio
Assist in setting credit limits for new and existing customers where needed
Assist with customer credit card matters such as charges, refunds, chargebacks
Other ad-hoc projects