AdTechTalent
Ad Ops1 month agoRemote

Mediavine

Account Manager, Publisher Success

account managementcustomer successpublisher successcrmgoogle suiteslackhubspotsalesforcedata analysisclient retentionad-ops

Key details

Salary

$55K – $115K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Chicago, United States

Full job description

Mediavine is hiring an experienced Account Manager for the Publisher Success team. The role involves managing publisher accounts to drive retention, growth, and revenue. Responsibilities include building relationships, providing data-driven insights, delivering business reviews, and collaborating with internal teams to resolve issues. Requirements include 2+ years in Customer Success or related field, experience with Google Suite, Slack, CRM tools like Hubspot or Salesforce, strong communication and analytical skills, and availability for occasional travel (20%). The position is fully remote with comprehensive benefits and a salary range of $55,000 to $115,000 USD per year.

What you'll do

  • Manage an established portfolio of publishers, focusing on retention and growth
  • Take on new accounts, build rapport, and foster trust and long-term partnerships
  • Proactively assess potential risks of churn and implement solutions to ensure ongoing success
  • Advocate for publisher needs, addressing feature and data requests, reporting, and tools
  • Use cohort data, trend analysis, and projections to provide tailored recommendations
  • Deliver periodic business reviews and performance reports
  • Maintain consistent and personalized communication with each publisher
  • Monitor client social accounts to celebrate publisher successes and milestones
  • Collaborate with Support Specialists and Engineers to resolve day-to-day issues
  • Surface trends across accounts, ensuring key information is shared and escalated when necessary
  • Maintain expert-level knowledge of Mediavine’s products and services to suggest relevant features
  • Track and analyze performance results to identify opportunities for improvement
  • Perform other duties as assigned

Requirements

  • 2+ years of experience in Customer Success or a related field
  • Mediavine experience preferred
  • Experience working remotely in a distributed team environment
  • Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
  • Strong proficiency with Google Suite
  • Experience with communication platforms like Slack
  • Experience working with a CRM such as Hubspot, Salesforce, etc
  • Initiative and a drive to go above and beyond for each publisher
  • Strong critical thinking and analytical skills to tailor recommendations effectively
  • Excellent time management and organizational skills, capable of handling multiple tasks
  • Exceptional written and verbal communication skills
  • A positive attitude, strong work ethic, and a commitment to teamwork
  • The ability to present data persuasively and make informed recommendations
  • Availability to travel to on-site locations for team retreats and the annual all hands events approximately 20% of the time

Tech stack

Google SuiteSlackHubspotSalesforce

Benefits

100% remoteComprehensive benefits including Health, Dental, Vision and 401k matchGenerous paid time offWellness and Home Office PerksUp to 12 weeks of paid Parental LeaveInclusive Family Forming BenefitsProfessional development opportunitiesTravel opportunities for teams, our annual All Hands retreat as well as industry event

Apply now

Ready to take the next step in your career? Click the button below to continue to the application process.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.