Account Manager II

What you'll do

• Actively engage with accounts to understand their business and execute a personalized Sovrn experience
• Regularly track the overall health of publishers and identify solutions to anticipate customer needs and industry trends
• Manage satisfaction, success, retention, and growth of a designated book of strategic accounts
• Identify metrics/KPIs to help customers understand if they are achieving long term goals
• Introduce additional Sovrn products and services through marketing campaigns, QBRs, and video conferences
• Nurture relationships with account stakeholders to drive more value through partnership
• Manage and facilitate product implementation processes
• Develop and execute regular cadence for collaborative conversations providing insights on performance, health, and growth
• Share learnings, ideas, best practices, and successes with other Account Managers and Customer Success Team
• Emulate and embody top performance of an account manager for the team
• Identify Sovrn products to help accounts expand success and increase revenue, partnering with Pub Growth / Solution Engineers
• Identify and monitor volatile accounts and report on potential threats to business
• Meet with publishers in-person when possible to deepen partnership

Requirements

• 3+ years of Account Management experience
• Knowledge of ad-tech specific experience, ideally in an SSP/Exchange role
• Strong verbal and written communication and presentation skills
• Effective time management skills with an ability to prioritize, meet deadlines and provide superior customer service
• Ability to organize, multi-task, and prioritize effectively in a fast-paced environment
• A passion for problem-solving and turning challenges into opportunities for business growth
• Ability to identify problems and explore potential solutions that can be presented clearly to your client
• Strong work ethic with a self-motivated attitude and ability to be resourceful to get the job done
• Communicate candidly, even if it’s uncomfortable
• Ability to travel as required by customers and industry events
• Ability to create great first impression for prospects by providing a best-in-class experience with a service-focused mindset
• Effective organizational skills with the ability to multitask and prioritize
• A deep appreciation for the team dynamic and ability to maintain composure under pressure
• Experience in programmatic advertising on the supply or demand side preferred
• Cross product selling and up-selling experience preferred
• Experience using Jira, Confluence, SalesForce, and Looker preferred
• Familiarity in Microsoft Excel and Google Sheets (Vlookups, Formulas Pivot Tables, etc) preferred

Tech stack

Benefits