Account Manager role responsible for client-facing relationship post-sale, delivering client service through campaign management, relationship development, account retention, and upsell. Manage campaign launches, coordinate with internal teams, use Salesforce and internal systems for campaign data, support client onboarding and education, analyze data and market trends for recommendations, and support regional growth goals. Requires 3+ years experience in digital media or client services, proficiency with Salesforce, ad servers, brand safety tools, strong organizational and communication skills, and advanced PowerPoint and Excel skills. BA/BS required; advanced degree preferred. Hybrid work arrangement based in New York, NY. Salary range $75,000 - $92,000 with potential bonus. Benefits include medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays.
What you'll do
Build and maintain strong relationships with new and existing clients to maximize satisfaction, retention, and growth
Identify client needs and implement strategies that drive revenue for Nexxen
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Serve as the liaison between clients and internal teams to coordinate campaign updates, upsell opportunities, and resolve delivery and performance issues
Manage the campaign launch process end-to-end, including kickoff calls, strategy recommendations, asset collection, optimization, and performance reporting
Use Salesforce and internal systems to ensure all campaign information remains accurate and up to date
Develop deep knowledge of Nexxen’s product offerings and best practices for campaign effectiveness and cross-selling
Support onboarding of new clients through platform demos, training, and ongoing education
Analyze data, trends, and market insights to inform campaign recommendations and identify upsell opportunities
Support regional growth goals quarter over quarter and act as the primary point of contact for day-to-day client needs
Operate under the supervision of the Manager of Client Services
Partner with other Account Managers to support team performance and collaboration
Requirements
3+ years of experience in digital media, client services or account management
Self-motivated, with a willingness to learn about products, technology, customers, and competitors
Process-oriented with strong attention to detail
Strong organizational, analytical, and project management skills
Proficiency with tools such as Salesforce, ad servers, and brand safety/verification partners
Ability to work cross-functionally while prioritizing multiple requests and responsibilities
Strong verbal and written communication skills in a consultative, client-facing environment
Advanced PowerPoint and Excel skills, including pivot tables, charting, and working with large data sets
