Account Manager, Client Success, SpringServe

What you'll do

• Own client success on SpringServe, building trusted relationships and helping clients drive adoption, performance, and growth
• Assist in client onboarding for assigned accounts; coordinate timelines, requirements, testing, and go-live readiness with internal teams
• Develop a deep understanding of each client’s business and goals, translating needs into tailored SpringServe setup and success plans
• Educate and advise clients on SpringServe functionality and ad tech best practices
• Troubleshoot and resolve complex technical and workflow issues, acting as primary point of contact and escalating when needed
• Analyze performance data and deliver actionable insights, creating reports and recommendations to optimize client strategy and execution
• Provide responsive, high-quality client communication, proactively managing risks, setting expectations, and ensuring follow-through on commitments

Requirements

• 2+ years of experience in customer support and/or digital advertising
• Experience with RTB/programmatic and digital advertising at an agency, adserver, DSP, or SSP is a plus
• Experience providing technical support for clients of a SaaS platform
• Knowledge of video advertising including CTV
• Knowledge of SQL
• Knowledge of Python (a plus)
• Highly motivated, outcome-focused mindset with accountability, ownership, and urgency for results
• Analytical, project management, and troubleshooting skills
• Self-starter mentality and eagerness to work autonomously in a dynamic team environment
• Exceptional written and verbal communication and presentation skills
• Eagerness to undertake new challenges impacting the business

Tech stack

Benefits