AdTechTalent
Programmatic6 days agoHybrid

MiQ

Account Manager

programmaticaccount managementclient servicessalesforcetag managementGTMTealiumtracking pixelscampaign managementmedia planningdigital advertising

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Beijing, Beijing, China; Guangzhou, Guangdong, China; Shanghai, Shanghai, China

Full job description

Account Manager role reporting to Account Director and Head of Account Management, China. Location options include Shanghai, Beijing, or Guangzhou, China. Responsible for retaining and growing key accounts through strategic partnerships and successful campaigns. Mentor junior team members. Key responsibilities include client management, campaign management (media planning, QA, creative asset management, tag trafficking, campaign activation, reporting, and insights), administrative support (Salesforce IO management, booking reconciliation, invoice query resolution), technical support (tracking pixel implementation and troubleshooting, tag management systems GTM and Tealium), product and industry knowledge, and insight delivery. Requirements include 3+ years in advertising/media agency or similar, client-facing programmatic advertising experience, strong organizational and communication skills, proactive attitude, and alignment with company values. Benefits include hybrid work environment, onboarding and training, mobility opportunities, healthcare, bonuses, PTO, parental leave, and employee resource groups.

What you'll do

  • Develop client-specific strategy with Sales, Trading, DnA, and Marketing teams
  • Pivot focus and priorities based on new information while steering towards end goals
  • Protect and grow key accounts via upsell and cross-sell
  • Listen to stakeholders and clients to understand needs and identify opportunities
  • Adapt to client needs without compromising company interests and resolve issues swiftly
  • Maintain regular communication including meetings, entertainment, and business reviews
  • Stay updated on industry trends and their impact on company and clients
  • QA pre-campaign documents and develop detailed media plans
  • Project manage creative asset build and campaign setup
  • Manage creative tag trafficking
  • Request and deliver screengrabs
  • Ensure client reporting setup
  • Monitor campaign pacing and performance
  • Request campaign upweights when appropriate
  • Manage and deliver post-campaign reporting and insights
  • Manage re-booking of BAU activity
  • Manage IOs and understand Sales pipeline using Salesforce
  • Reconcile bookings and support invoice query resolution
  • Implement and troubleshoot tracking pixels
  • Use Tag Management Systems (GTM, Tealium) and troubleshoot campaign issues with Tech team
  • Understand company product suite and USPs vs competitors
  • Research industry trends and their impact on company and clients
  • Deliver insight-driven recommendations during and post campaign
  • Recognize patterns and points of differentiation to provide actionable insights
  • Mentor junior Account Services team members

Requirements

  • 3+ years in an advertising/media agency or similar
  • Experience working in a team environment
  • Client-facing experience in programmatic advertising (Client Services, Sales Support, Ad-Ops background)
  • High attention to detail
  • Reliable
  • Extremely organised
  • Proactive
  • Willing to learn
  • Excellent communication skills
  • Alignment with MiQ's core values/culture
  • A can-do attitude with a desire to grow

Tech stack

SalesforceTag Management SystemsGTMTealiumtracking pixels

Benefits

Hybrid work environmentNew hire orientation with job-specific onboarding and trainingInternal and global mobility opportunitiesCompetitive healthcare benefitsBonus and performance incentives25 days annual PTOPaid parental leaveEmployee resource groups to connect people across regions and support communities

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