Account Manager role based in Milan responsible for post-sale client relationships and campaign execution across an omnichannel digital advertising platform. Key duties include managing client relationships with media agencies and brands in Italy, supporting sales with media planning and technical advice, identifying upselling opportunities, leading client meetings, overseeing multi-channel campaign lifecycles, ensuring accurate setup and tracking, monitoring campaign delivery and KPIs, collaborating with internal and publisher teams to optimize performance, and conducting data-driven campaign analysis and reporting. Requires 3-5 years experience in account management or campaign management in digital media or ad tech, strong knowledge of Italian digital advertising ecosystem including programmatic and video standards, proficiency in Excel and PowerPoint, excellent interpersonal and organizational skills, fluency in Italian and English, and a relevant bachelor's or master's degree. Benefits include competitive salary with commission, performance incentives, hybrid work arrangement (3 days office, 2 days remote), meal vouchers, office amenities, and professional development opportunities.
What you'll do
Serve as the dedicated strategic point of contact for media agency planners, buyers, and direct brand advertisers across the Italian market
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Partner with the Sales team during pre-sales and briefing phases, providing media planning insights, inventory feasibility, technical advice, and creative format recommendations
Proactively identify upselling and cross-selling opportunities by demonstrating performance wins, incremental audience reach, and innovative format capabilities
Lead regular client status meetings, post-campaign reviews (PCARs), and Quarterly Business Reviews (QBRs) to build long-term retention and account loyalty
Oversee the complete lifecycle of multi-channel digital campaigns (Video, Display, CTV, Native, and Performance) from brief validation to final billing reconciliation
Ensure accurate campaign setup, creative asset verification, tracking implementation (third-party tags, pixel tracking, UTMs), and strict adherence to SLAs and brand-safety standards
Deliver campaigns on Teads platforms and consultatively support clients in their self-serve and third-party DSP activities
Monitor live delivery and pacing daily to guarantee full budget fulfillment and KPI attainment (e.g., VTR, CTR, Viewability, Attention metrics, CPA/ROAS)
Collaborate with internal teams and Supply/Publisher teams to troubleshoot delivery bottlenecks and optimize yield across premium publisher network
Leverage reporting platforms and analytics suites to extract data-driven insights and conduct in-flight optimizations
Conduct thorough mid- and post-campaign analysis, synthesizing complex performance data into clear, actionable client presentations
Benchmark campaign performance against industry standards and deliver strategic takeaways that inform clients’ future media investments
Requirements
3 to 5 years of account management, media planning, or campaign management experience within a digital media agency, ad tech company, or digital publisher
Solid understanding of the Italian digital advertising ecosystem, including programmatic buying, direct IOs, video advertising standards (VAST/VPAID), viewability measurement (DoubleVerify, IAS, Moat), and web analytics
Comfortable working with large datasets; highly proficient in Microsoft Excel (pivot tables, VLOOKUP, data modeling) and PowerPoint for executive client presentations
Outstanding interpersonal, negotiation, and relationship-building skills with a solutions-oriented mindset
Strong sense of accountability, organizational abilities, acute attention to detail, and ability to manage multiple high-stake campaigns simultaneously under tight deadlines
Native or bilingual fluency in Italian and professional working proficiency in English
Bachelor’s or Master’s degree in Business, Marketing, Communications, Economics, or a related discipline (or equivalent practical experience)
Competitive compensation packagePerformance incentivesFlexible/hybrid working arrangements (3 days at the office, 2 days work from home)Meal vouchersModern office amenities (fully stocked kitchen)Ongoing professional development (e.g. English language courses)
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