AdTechTalent
Ad Ops2 months agoRemote

Nexxen

Account Manager

account managementclient servicesdigital mediasalesforcecampaign managementad opsclient retentionupsellreportingdata analysisPowerPointExcel

Key details

Salary

$75K – $90K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Los Angeles, United States

Full job description

Account Manager responsible for client-facing relationship post-sale. Deliver client service through campaign management, relationship development, retention, and upsell. Collaborate with internal teams and external partners. Maximize client retention, consult on new offerings, and drive upsell revenue with reporting and insights. Manage campaign launch process including kickoff, strategy, asset collection, optimization, and reporting. Use Salesforce and internal systems for campaign data accuracy. Support client onboarding with demos and training. Analyze data and market trends for campaign recommendations and upsell opportunities. Support regional growth goals and act as primary client contact. Work under Manager of Client Services and collaborate with other Account Managers. Requires 3+ years in digital media, client services or account management, proficiency in Salesforce, ad servers, brand safety tools, PowerPoint, Excel, strong communication and organizational skills, BA/BS required, advanced degree preferred. Salary range $75,000 - $90,000. Benefits include medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. Role is hybrid based in Los Angeles, California.

What you'll do

  • Build and maintain strong relationships with new and existing clients to maximize satisfaction, retention, and growth
  • Identify client needs and implement strategies that drive revenue for Nexxen
  • Serve as the liaison between clients and internal teams to coordinate campaign updates, upsell opportunities, and resolve delivery and performance issues
  • Manage the campaign launch process end-to-end, including kickoff calls, strategy recommendations, asset collection, optimization, and performance reporting
  • Use Salesforce and internal systems to ensure all campaign information remains accurate and up to date
  • Develop deep knowledge of Nexxen’s product offerings and best practices for campaign effectiveness and cross-selling
  • Support onboarding of new clients through platform demos, training, and ongoing education
  • Analyze data, trends, and market insights to inform campaign recommendations and identify upsell opportunities
  • Support regional growth goals quarter over quarter and act as the primary point of contact for day-to-day client needs
  • Operate under the supervision of the Manager of Client Services
  • Partner with other Account Managers to support team performance and collaboration

Requirements

  • 3+ years of experience in digital media, client services or account management
  • Self-motivated, with a willingness to learn about products, technology, customers, and competitors
  • Process-oriented with strong attention to detail
  • Strong organizational, analytical, and project management skills
  • Proficiency with tools such as Salesforce, ad servers, and brand safety/verification partners
  • Ability to work cross-functionally while prioritizing multiple requests and responsibilities
  • Strong verbal and written communication skills in a consultative, client-facing environment
  • Advanced PowerPoint and Excel skills, including pivot tables, charting, and working with large data sets
  • BA/BS required; advanced degree preferred

Tech stack

Salesforcead serversbrand safety/verification toolsPowerPointExcel

Benefits

medical insurancedental insurancevision insurancedisability insurance401(k)Employee Assistance Program (EAP)parental leaveunlimited vacationcompany-paid holidays

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