AdTechTalent
Marketing21 days agoRemote

Merkle

Account Manager

account managementclient servicesdigital marketingmarketing automationBrazeSalesforce Marketing Cloudcampaign managementmulti-channel marketingemail marketingoperations managementclient relationship

Key details

Salary

$68K – $110K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Remote, United States

Full job description

The Account Manager is responsible for maintaining client satisfaction through exceptional service and value creation. This role involves daily communication with clients and internal SMEs to ensure quality deliverables across business units. Responsibilities include executing clients' marketing strategies, coordinating deliverables, managing campaigns and resources, and leading status calls. Requires a Bachelor's degree and 3-5 years of client services or account management experience in advertising or marketing. Must have knowledge of online/offline creative production, digital marketing, multi-channel marketing, campaign management, operations management, and client relationship management. Experience with marketing automation platforms, especially Braze or Salesforce Marketing Cloud, is preferred.

What you'll do

  • Maintain client satisfaction by ensuring exceptional service and creating value for clients
  • Daily contact with clients and internal SMEs
  • Ensure quality of client deliverables from various business units
  • Day-to-day execution of clients' marketing strategies
  • Coordinate and integrate disparate pieces to deliver high quality work on budget and on time
  • Serve as key point person for deliverables for internal teams and clients
  • Ensure marketing and support activities are executed timely and efficiently
  • Lead status calls and manage traffic of campaigns and resource capacity

Requirements

  • Bachelor's degree required
  • 3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department
  • Working knowledge of online and offline creative development and production
  • Experience in digital marketing
  • Experience in multi-channel/integrated marketing
  • Campaign management of large, complex email initiatives
  • Operations management including leading status calls and traffic management of campaigns and resource capacity
  • Relationship/client management skills
  • Accountability, attention to detail, decisiveness, and strong work ethic
  • Ability to multi-task and work well in a fast-changing environment
  • Ability to think operationally and strategically; analyze issues and use sound judgment
  • Experience with marketing automation or customer engagement platforms
  • Hands-on experience with Braze or Salesforce Marketing Cloud is a plus

Tech stack

BrazeSalesforce Marketing Cloudmarketing automationcustomer engagement platforms

Benefits

Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leaveCompliance with applicable state and local laws regarding employee leave benefits

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