AdTechTalent
Marketing1 month agoRemote

Merkle

Account Manager

account managementclient servicesdigital marketingmarketing automationBrazeSalesforce Marketing Cloudcampaign managementemail marketingmulti-channel marketingoperations management

Key details

Salary

$68K – $110K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Remote, United States

Full job description

The Account Manager is responsible for managing client satisfaction by delivering exceptional service and value. This role involves daily communication with clients and internal experts to ensure high-quality deliverables across business units. Responsibilities include executing clients' marketing strategies, coordinating deliverables, managing campaign traffic and resources, and leading status calls. Requires a bachelor's degree and 3-5 years of client services or account management experience in advertising or marketing. Must have knowledge of online/offline creative production, digital and multi-channel marketing, campaign management, and operations management. Experience with marketing automation platforms is required; hands-on experience with Braze or Salesforce Marketing Cloud is a plus. This is a full-time remote position based in Colorado with a salary range of $68,000 to $110,400. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, flexible PTO, paid holidays, sick leave, and parental leave.

What you'll do

  • Maintain client satisfaction by ensuring exceptional service and creating value for clients
  • Daily contact with clients and internal subject matter experts
  • Ensure quality of client deliverables from various business units
  • Day-to-day execution of clients' marketing strategies
  • Coordinate and integrate all pieces to deliver high quality work on budget and on time
  • Serve as key point person for deliverables for internal teams and clients
  • Ensure marketing and support activities are executed timely and efficiently
  • Lead status calls and manage campaign traffic and resource capacity

Requirements

  • Bachelor's degree required
  • 3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department
  • Working knowledge of online and offline creative development and production
  • Working knowledge of digital marketing
  • Working knowledge of multi-channel/integrated marketing
  • Campaign management of large, complex email initiatives
  • Operations management including leading status calls and traffic management of campaigns and resource capacity
  • Relationship/client management skills
  • Accountability, attention to detail, decisiveness, and strong work ethic
  • Ability to multi-task and work well in a fast-changing environment
  • Ability to think operationally and strategically; analyze issues and use sound judgment
  • Experience with marketing automation or customer engagement platforms
  • Hands-on experience with Braze or Salesforce Marketing Cloud is a plus

Tech stack

BrazeSalesforce Marketing Cloudmarketing automationcustomer engagement platforms

Benefits

Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leaveCompliance with applicable state and local employee leave laws including Colorado Healthy Families and Workplaces Act

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