AdTechTalent
Ad Ops7 days agoRemote

VideoAmp

Account Lead

account managementadtechprogrammaticdigital advertisingclient servicessalesforcejirazendeskpendochurnzeromedia measurementCTVOTTTVclient retentioncommissionequity

Key details

Salary

From $114K

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

New York, US

Full job description

VideoAmp seeks a senior Account Lead with 8+ years in Account Management or Client Services in AdTech or digital advertising. The role involves managing post-sale client relationships in the independent agency space, driving performance, value, and retention. Responsibilities include managing client performance, fostering consultative relationships, understanding KPIs, solving client challenges, providing thought leadership, and collaborating with Sales, AdOps, and Product teams. Required skills include strong knowledge of programmatic media buying, ad operations workflows, and experience with Salesforce, ChurnZero, Zendesk, Pendo, or JIRA. Compensation includes a base salary of $114,000 – $125,000, 30% targeted commission, equity participation, flexible PTO, comprehensive health benefits, 401(k) with matching, paid parental leave, and other perks. The position is hybrid or remote within the USA, located in New York, NY.

What you'll do

  • Manage and monitor ongoing client performance, ensuring campaigns and insights are executed successfully and align with client goals
  • Foster strong, consultative relationships with independent agency clients by deeply understanding VideoAmp's product offerings and value proposition
  • Understand client KPIs and build strategies to exceed performance goals
  • Proactively solve client challenges and identify growth opportunities within accounts
  • Establish and maintain a strong vision of customer service excellence and contribute to client success best practices
  • Provide thought leadership and serve as a key point of contact for escalations and strategic initiatives
  • Drive client value through regular performance reviews, adoption trends, and relationship health metrics such as retention and expansion
  • Collaborate closely with Sales, AdOps, and Product teams to ensure seamless execution and client satisfaction
  • Represent the voice of the customer internally to help refine VideoAmp's products and processes
  • Stay current on industry trends in AdTech, TV, and cross-platform measurement to offer clients cutting-edge solutions

Requirements

  • Bachelor's degree preferred
  • 8+ years of experience in Account Management or Client Services within AdTech, programmatic media, or digital advertising — agency or vendor side
  • Strong understanding of programmatic media buying and ad operations workflows; hands-on platform experience is a plus
  • Proven ability to manage high-value clients, drive account growth, and exceed performance expectations
  • Comfortable working autonomously in a fast-paced, high-growth environment
  • Experience using tools like Salesforce, ChurnZero, Zendesk, Pendo, or JIRA to manage accounts and track performance
  • Exceptional communication and problem-solving skills, with a client-first mindset
  • Passionate about the digital advertising industry and excited to deliver measurable results for clients

Tech stack

SalesforceChurnZeroZendeskPendoJIRA

Benefits

Base salary $114,000 – $125,000 (commensurate with experience)30% targeted commissionEquity participation includedDiscretionary & flexible PTO + Spring, Summer & Winter company breaksInclusive and comprehensive medical, dental & vision401(k) with matching · HSA & FSAPaid Maternity & Parental Leave for all family additionsCell phone & wifi reimbursement · Commuter benefits

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