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Criteo

Account Coordinator, Retail Media

customer supportclient serviceretail mediaadvertisingcampaign setupExcelSalesforcehybrid worksmall businessclient relations

Key details

Salary

$60K – $75K

Employment type

Permanent Full Time

Seniority

Entry

Years experience

0-2

Location

Boston, Massachusetts, United States; New York, New York, United States

Full job description

Account Coordinator, Retail Media role supporting Small Business clients in the Long Tail segment. Responsibilities include providing customer support via email/video calls, assisting with campaign setup, budgets, technical issues, billing, and payments. The role requires learning technical issues, organizing information, applying SLAs, tracking support metrics, pitching new business, and providing data-driven recommendations. Requires 0-1 year customer service experience, client centricity, attention to detail, multitasking, ability to explain concepts simply, familiarity with Excel, Salesforce, and internal platforms, and ability to work in a dynamic environment. Hybrid work model based in New York or Boston. Salary range $60,000 - $75,000. Benefits include health and wellness programs, career development, diverse and inclusive culture, performance rewards, and US-specific benefits such as 401(k) and insurance.

What you'll do

  • Provide excellent customer support to all incoming client requests via email or video call
  • Support Small Business client base, specifically in the Long Tail segment
  • Assist clients with campaign setup, Criteo best practices, budgets, technical issues, billing and payments
  • Learn and solve technical issues to help clients run advertising campaigns
  • Organize and find the right information to enable clients to use the Advertising Platform
  • Apply SLAs and demonstrate prioritization skills to provide excellent operational service
  • Track customer support efficiency metrics such as reply time and resolution time
  • Pitch new business, expansion, and incremental funding opportunities to clients
  • Provide personalized analyses and recommendations leveraging data insights to guide clients

Requirements

  • 0-1 year of experience working in customer service
  • Client centricity - ability to understand customers' needs and provide the best solution
  • Strong attention to detail
  • Ability to multi-task, prioritize, and manage time effectively
  • Capacity to explain things simply and demonstrate value to clients
  • At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)
  • Ability to work and deliver strong results in a dynamic environment
  • Passion for collaborating and working with cross-functional teams

Tech stack

ExcelSalesforceinternal platforms

Benefits

Hybrid work model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and levelUS employees eligible for quarterly or annual bonus and restricted stock unitsHealthcare, dental, and vision insurance (US)401(k) plan with company match (US)Short-term and long-term disability coverage (US)Life insurance (US)Family forming and wellness benefits (US)Flexible Work financial support (US)Robust annual leave plan including volunteer time off and summer vacation days (US)

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